Victoria's Chest review for [HumanPresence] Shop Protector
April 29, 2022
UPDATE: The app developer personally attacked me in an email even though one of their employees was very kind in wanting to help me fix the problem explaining the delay. But because of what the CEO said to me I will never pay for any of their services or recommend it to anyone. I'm the kind of person that will change my review if I get great service. But that email just told me I did the right thing in expressing my frustrations. Shopify you need to protect your store owners from companies that treat them like this! I stand by what I said below: This app killed my stores performance. When I tried to reach out to them for help I got no response. So I'm taking the stars I gave originally completely away. As a business owner going to school and raising my kids I do not have time to chase companies like this down only to get ignored. I'm moving on and seriously thinking about leaving Shopify altogether. I have nothing but headaches dealing with this platform.
Thank you for your review. We strive to offer excellent customer support at all times. It is unfortunate that the support representative assigned to your request was out sick for several days uncharacteristically. While an apology doesn't help speed up the delay, after returning to work we offered to help but you turned it down. I'm sorry that you feel that the app caused performance issues on your shop. That is not typical and if you should decide to change your mind please reach out and we will be glad to provide you an extended free trial and assist you with anything you need.