Cape Coffee Beans review for [HumanPresence] Shop Protector

Feb. 15, 2024

This was previously a 5-star review. Now it's a cautionary tale. I suspect that something has changed at the company that produces this app, because our recent experience has been terrible, and our early experiences were quite positive. For a long time, this app seemed to block all spam registrations, but recently, we realised we were receiving hundreds of them, and that they seemed not to be blocked out. I reached out to support, and that's where things really went badly. The support agent was extremely unhelpful. He constantly suggested that there must be another registration form that we're not telling them about. This is rather ridiculous, given that protection was working previously, and that they should have technology to be able to detect what registration forms we have. After a dozen back and forth messages, the situation went from bad to worse. At some point, I realised that they had actually disabled our registration form entirely. It seemed that real users couldn't register, but yet spam bot registrations continue to trickle in. Not only is this app no longer working, the customer service was just a waste of time. I would recommend against installing this app, and I would be hesitant to give their agents access to your store.