Emotive: SMS Marketing
SMS Marketing Software for Shopify Stores | Emotive
Rating
4.0
feedback
91
chart
#6,794
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
3%
-
Less than a year
56%
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More than a year
40%
Reviews Summary
Emotive, a Shopify App for SMS marketing, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the easy integration process and the personalized customer experience managers who help with growth strategies. The app is praised for its ability to boost customer engagement, increase revenue, and provide a customer-centric experience. Users also highlight the hands-on approach of the support team and the effectiveness of SMS campaigns in driving sales. However, there are negative aspects mentioned as well. Some users have faced challenges with billing practices, including unauthorized charges and difficulties in canceling subscriptions. There are also complaints about overpromising and underdelivering on ROI, as well as issues with contracts and integrations. Despite these drawbacks, Emotive is generally recommended for its user-friendly platform and excellent customer support.
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All reviews
Oct. 10, 2025
I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.
March 3, 2025
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
Feb. 3, 2025
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
Jan. 25, 2025
If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millions of dollars over the years to build! They also refused to take there pop up off of my website! I dealt directly with the owner. I have been asking for my list for over 60 days and they refuse to give it to me then shit my services down. Non of this was in the contract and they are breaching the contact in many ways. They have not heard the last of me
Dec. 19, 2024
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.
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