Emotive: SMS Marketing
SMS Marketing Software for Shopify Stores | Emotive
Rating
4.5
feedback
101
chart
#4,950
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
3%
-
Less than a year
51%
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More than a year
43%
Reviews Summary
Emotive is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the ease of integration and the personalized customer experience managers who are invested in the growth of their SMS lists and brands. The one-on-one help provided by Emotive is seen as invaluable, especially for small businesses. Additionally, users have reported measurable increases in customer engagement and revenue since using Emotive. The platform is praised for its features that help achieve high ROI from messages and the supportive customer service team. However, on the negative side, there are complaints about misleading practices, difficulties in leaving the contract, and instances of overpromising and underdelivering, leading to lost revenue for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 3, 2025
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
Feb. 3, 2025
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
Jan. 25, 2025
If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millions of dollars over the years to build! They also refused to take there pop up off of my website! I dealt directly with the owner. I have been asking for my list for over 60 days and they refuse to give it to me then shit my services down. Non of this was in the contract and they are breaching the contact in many ways. They have not heard the last of me
Dec. 19, 2024
emotive has brought a personalized customer centric experience to our customers and has helped us to engage our customer base and boost our sales in the process. We have a measurable increase in customer engagement and in revenue since we began working with emotive.
Oct. 30, 2024
There are SMS platforms that send broadcast messages (a la email blasts), and then there are Conversational Messaging apps like Emotive. It has changed our business and provides a consistent 35X ROI! Create new connections with your shoppers, and take your revenue to new heights. We love Emotive!
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