Emotive: SMS Marketing
SMS Marketing Software for Shopify Stores | Emotive
Rating
4.2
feedback
81
chart
#3,012
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
0%
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Less than a month
2%
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Less than a year
48%
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More than a year
46%
Reviews Summary
Emotive, a Shopify App for SMS marketing, has received mostly positive reviews from ecommerce merchants. Users appreciate the hands-on approach of the Emotive team, with mentions of dedicated account representatives like JC, Trish, Stuart, and others who provide valuable support and guidance. The platform is praised for its powerful SMS capabilities, seamless onboarding experience, and exceptional customer service. Users highlight the effectiveness of the tool in reaching customers and driving sales, as well as the team's responsiveness and willingness to assist with campaign planning and execution. However, there are some concerns raised about the contract terms, challenges in collecting customer phone numbers, and occasional issues with missing features or overpromising without delivering. Overall, Emotive is recommended for its robust SMS marketing features and attentive support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
Great customer support and customization. Their team helps with creative and copy, which is extremely helpful for lean teams. They are very accessible as well.
June 13, 2024
The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful way that drives connection and sales.
June 11, 2024
We have absolutely loved working with SMS. JC has been our contact along with Trish and they both have gone above and beyond to help expand our reach with customers and improve our SMS skills. We appreciate all that they’ve done. JC has also done so much in regards to aiding our SMS practices. He has taught me so much and always has great ideas.
June 4, 2024
Powerful SMS Platform - Highly Recommended! We've been working with Emotive for several years now. They are continually rolling out new services that make our web store integration stronger and more successful. This is not another platform that you download or integrate with and then you are left to fend for yourself. We get constant guidance and assistance with regular calls with our account representatives. Whether it is ideas for new campaigns, attribution settings, copywriting, or refreshing our automated flows, they are there to help. If you are looking for a powerful tool to grow your business through SMS marketing, Emotive is hands down the best that is out there!
June 3, 2024
Emotive's onboarding experience is second to none. They took the time to understand our specific business goals and tailored their training accordingly. Their support team goes above and beyond, offering creative solutions and always being available to answer our questions.
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