Emotive: SMS Marketing
Grow revenue faster with Conversational SMS/Text Marketing
Rating
3.8
feedback
94
chart
#7,821
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
3%
-
Less than a year
55%
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More than a year
40%
Reviews Summary
Emotive, a Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the easy integration process and the personalized customer experience managers who are invested in the growth of their businesses. The app is praised for its hands-on approach to SMS marketing, providing valuable support, and helping to boost sales and customer engagement. Additionally, users highlight the effectiveness of Emotive in increasing revenue and the user-friendly interface. However, there are negative aspects mentioned as well. Some users have faced issues with unreliable reporting, confusing pricing elements, and difficulties in canceling subscriptions. There are complaints about poor customer service, billing practices, and challenges in leaving the contract. Despite these drawbacks, the majority of reviews emphasize the positive impact of Emotive on businesses.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2026
Working with Emotive was extremely negative and exhausting. Pricing elements such as carrier fees, taxes, minimum spend requirements is Confusing and poorly disclosed, Reporting is extremely unreliable. I strongly recommend merchants to stay away and seriously consider Better and Cheaper alternative solutions before making the same mistake. AVOID!
Oct. 10, 2025
I have been trying to cancel my subscription with Emotive for months now and they keep charging me. They were originally responsive but now never respond to any of my emails. The only time they responsded when I requested to cancel was to try and upsell me on their other services. DO NOT sign with them.
March 3, 2025
The integration was super easy. The best part about the Emotive is the customer experience managers. They are invested in the growth of not only my SMS list but of my brand overall. The one-on-one help is invaluable for small businesses.
Feb. 3, 2025
As a person new to using SMS marketing I wasn’t sure what to look for. Emotive knows what they are doing to help small businesses, they are a full service provider, organized, helpful with strategy and listen to my requests. I recommend this team.
Jan. 25, 2025
If I could give them a -10000 Star I would! I am a 50Million Dollar Brand and this company is attempting to steal my list and my short code phone number. They lied to get me on there platform and did not have the integrations and the insights that are up to date. When i said I wanted to leave they told me I had to pay 50K or they would keep my list of over 200K subsciber's that I have spent Millions of dollars over the years to build! They also refused to take there pop up off of my website! I dealt directly with the owner. I have been asking for my list for over 60 days and they refuse to give it to me then shit my services down. Non of this was in the contract and they are breaching the contact in many ways. They have not heard the last of me
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