Nfinity review for Emotive: SMS Marketing

Jan. 10, 2024

THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market) Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options Worst experience using a software I've ever had. We had a year long contract with them beginning in January '23 and as December rolled around we decided to start split testing a few different SMS platforms and ended up deciding to stick with Omnisend. I let emotive know and they told me since I didnt give them a 30 day notice prior to our CONVERSION DATE (November 22), which is nowhere in the contract whatsoever that my contract was going to renew for another 12 months automatically. After asking them to work with me for a week they told me im just going to have to continue paying the $3,000 monthly to them until another year rolls around. BEWARE of this shady company