WonderlandByLilian review for EM: SMS,FB,IG,Email Marketing

Nov. 14, 2024

I installed this app after seeing a YouTube influencer’s recommendation, but it's been a huge disappointment. First, once you start subcription, all series will automatically be on but there’s no option to pause some of them, which is really inconvenient. I already have a pop-up set up, but this app forces you to use their pop-up, which isn’t aesthetically pleasing. When I initially tried to pause the series, it wouldn’t work. I reached out to support, but instead of addressing the issue or listening to my needs, they insisted I use their pop-up instead of my own. After several emails (with long response times), the support team still refused to help me pause the series until I mentioned canceling my subscription—only then did they offer assistance. Even after that, about a month later, the series suddenly started displaying on my website again, despite showing as paused, which is a really frustrating bug. This experience with their support has been the worst I’ve had with any Shopify app. Most support teams I’ve interacted with have been helpful and attentive, but this was completely the opposite. I recommend looking into other options, as there are plenty of apps out there with better functionality and support.