The Red Balloon Toy Store review for Engines: Discount & Free Gifts

Nov. 25, 2019

This app has some great potential, but we just couldn't get the BOGO deals to work across items in a collection unless it was the same item with more than 1 in the cart. I tried to chat with them to get help and after an hour and a half of waiting, they stopped responding. The popups look good once you get the colors to match your theme but the english that is pre built into it is very bad. I am glad they gave us a way to reword all of the messages. In the end we are installing because it was disappointing to have to stay up late to catch them in the chat to just be ignored after and hour and a half. Update: I updated this from 2 stars to 1 star. I found out that the reason I was left without a response on the chat for an hour and a half was because the person I was chatting with went to lunch. Look, I get they are in a different part of the world and they are humans that need to eat, but if you start a chat with somebody, you should let them know that you aren't able to figure it out, you have to leave, and that you will send an email update later. It is very disrespectful to leave the customer waiting for that long on chat regardless of what time of day it is for the customer. It is especially bad when I am up in the middle of the night waiting for a response. I installed another app and am going to uninstall this one.