BINGNICK review for Amazon Importer ‑ EniMoh
March 13, 2025
Batch import doesn't work! Contacted customer service twice but got no response! Terrible experience! I only received two emails asking me to leave a review, but no help with my issue. Today, I was charged $19, and I'm extremely unhappy with this experience. The app's functionality is poor, and the lack of customer support makes it even worse. Do not recommend!
I’m really sorry to hear about your terrible experience, and I completely understand why you’re frustrated. It’s unacceptable that you haven’t received the support you need, and I apologize for the lack of response and assistance. We acknowledge that the batch import feature is currently not working as expected, and we’re actively investigating the issue. I know this has been a huge inconvenience for you, and that’s the last thing we want. I’d like to assure you that we’re not ignoring your concerns. Regarding the recent charge, I’m happy to offer you a full refund, and it will be reflected in your shop account shortly or email us. We will also be working to improve both our functionality and customer support so that this doesn’t happen again. I truly value your feedback, and I’m sorry that we’ve let you down. Please don’t hesitate to reach out if there’s anything else I can do for you.
