EPROLO‑Dropshipping & Branding

Oct. 6, 2024

The service from this company is horrible. Wrote to them 5 days ago and still not even a response. Yes I am aware that there was a holiday but I work with 2 other companies providing the same service and both of them responded at least within 48 hours. I honestly believe that these star reviews are fakes. Even when there is no holiday it takes them 3 days to respond, to simple questions very unprofessional horrible service.

Oct. 5, 2024

Super plateforme fournisseur au top et réponse super rapide je recommande vivement

Oct. 15, 2024

Verry disappointed EPROLO APP. BAD QUALITY PRODUCTS and verry unprofesional support chat. YURRI support is not friendly and verry unknow edge about POD. BIG NOT RECOMAND THIS APP . YURRI SUPPORT IS VERRY BAD AS SUPPORTING.BE CAREFULL BEFORE TO USE THIS APP if you dont wanna BROKE UR BUSSINES

July 22, 2024

Be carefull on this type of app its broke my BUSSINS of 4 years , with FAKE SHIPPING TIME and ITEMS AND TERIFYED OF POOR QUALITY . please shopify delete this time of suppliers from here

May 28, 2024

Spoke with an agent gave some useful information but was not clear on exact information of the communication of purchases and shipping after the site is up

May 3, 2024

NOT GOOD THIS PRODUCT IS VERY BAD. NOT WORKING AT ALL

Feb. 16, 2024

This app has made it very easy to find products for my shop it's easy too use and understand I have had no problems with this site to date

Nov. 30, 2023

Regrettably, my experience with this app has been disappointing. The fulfillment process takes an unreasonably long time, and the lack of responsiveness to my inquiries has been disheartening. In particular, my account manager, Ashley, has not been helpful in addressing my concerns. Timely communication and efficient service are vital aspects of any business, and unfortunately, these have been severely lacking. I hope that improvements can be made to enhance the customer experience.

Oct. 22, 2023

Won't let me search for anything, tried everything. Uninstalling.

June 3, 2023

I have been asking them to delete my account for over 2 weeks, and they have not done it. I don't know why this is so hard for them to do. Just delete my account already! Ticket #SEJT0: Delete My Account I DON'T RECOMMEND THIS APP. The support is really terrible even though they SAY they have 24/7 support -- they don't. Product selection is very limited, plus all the products that they DO have do not have accurate sizing, photos and information. Shipping is expensive and unreliable, tracking information is not correct (tracking numbers are fake or non-existent). The worst part is, they will SPAM you with emails saying that your Eprolo account has a new order -- even if the order is meant for a different vendor/supplier. This app will try to hijack EVERY SINGLE ORDER that comes in, even if it isn't meant for them. STAY AWAY!!!!! This app/company just sucks, period. Shopify should not have them listed on the app store. @Shopify you guys need to get rid of this horrible app! Update 5/30/2023 I am still fighting with this company to delete all my information. they won't do it, they are making it so difficult. First they said they needed the tech team do delete my data, and now they are saying that my agent is the only one who can do this. BE CAREFUL with this company. Once they have your information they won't let it go. I am about to hire a lawyer to sue them to get my data deleted. This is getting so out of hand. 6/3/2023 They never deleted my information. I reached out to Shopify support, I've spoken to my "account manager", I've emailed back and forth for weeks, and they still have not deleted my account information. These people are the worst. I give up. I don't have time to continue fighting these incompetent fools.

April 30, 2023

DO NOT USE OR YOU WILL REGRET IT. @shopify PLEASE REMOVE THEM FROM SERVICE. THEY DONT DELIVER ON THEIR PROMISES AND THEIR STOCK QUANTITIES ARE WRONG. They don't reply to you within 1 hour they don't have 24/7 customer support. they provide fake shipping tacking numbers like these 2 here. https://t.17track.net/zh-cn#nums=DY0100044943736&fc=190208 https://t.17track.net/zh-cn#nums=33XHE280394101000935105&fc=1151 They don't work properly./ They're unreliable and untrustworthy. DO NOT USE. And they still haven't delivered 1 of my orders@@@

April 5, 2023

I have been working with them for over 6 months: + Delivery available to most countries. Other suppliers have less countries to deliver + Prices for some products below - Inconvenient balance replenishment system, but if you immediately pay for orders with a credit card, then this is not a problem. Addition: support has become worse... We have to wait for an answer for 3-4 days. Now there are problems with orders, but they do not help to solve them. They say they will check and you have to wait a very long time. After I put 1 point, they began to work better and suggested that I raise the mark. I raised it to 4 points. Now I lowered it to 2 points so THEY AGAIN PAY ATTENTION TO MY PROBLEMS!

Feb. 18, 2023

They are giving you 500 E-coin and 500 import list products if you give them a good review. The shipping isn't even good. Do not recommend

Sept. 18, 2021

Do not use this supplier, not trustful at all. I ordered two products to test and in both products they screw it... one was not the right pattern and the other was not a correct size. I asked a refund and nothing till now. I already send them pictures that clearly shows they sent the wrong products and they keep not refunding me. Also the quality is very poor, they show photos that are not at all equivalent to reality. They dont care at all about their customers...if this was a test order i guess they should make all the efforts to keep clients...but if they do this in a test order , i can imagine in the future...

June 12, 2021

They apologized, shipped out the item for free and gave full refund too, so i commend them on that .

May 12, 2021

Very bad! I did an order on 2 of April and since today I don't know where is my order, I wrote them to know the situation of my product, and the response was that the order was prepared 12 of April, passed 15 days I wrote them again and they said that the order was prepared on 26 of April, so I got tired, and I have to make conscious to everyone that this app is one of the worst apps that I met ¡Not the best option to work with!

April 21, 2021

Very poor app customer service is terrible they don't understand my questions, going round in circles beware of using this app.

Jan. 22, 2021

my request for help are urgent and have not been responded to. Immediate assistance is requested and no email has been received though requested in an issue related to customer product and shipping.

Jan. 5, 2021

Wow where do I even begin, I don't normally write reviews because I feel they are all based on perception and memory but eprolo.....sheesh this is a NO just a BIG FAT NO! Save yourself and your pockets from this sham of a company. Shipping Times: They will process your order and say it has been shipped and then change the actual date of shipping to make it look like it was only a few days. The carrier they use YunTrack doesnt even start calculating the days until it is picked up and starts moving to seem like it was delivered in 2-4 days. The express shipping is joke they change the price of it whenever the want to. Some items have a fee some don't, some you can get express some takes 12-25 days but you wont know until after the order is made. All of their products you can find on aliexpress it wasnt until i was 50 orders in that I realized it was all LIES! The same exact product is more than likely cheaper and faster somewhere else. Customer Service They only work after 9pm EST so you wont hear anything for days regarding any issues you have. You cannot cancel any orders once they have been made. They will tell you the item is shipped and just put a fake tracking number until the can actually get the product. To give you a recent example I ordered express shipping on 12/08 they didn't process to ship until 12/18 on 12/29 it WAS NOT EVEN SHIPPED! We asked to refund the shipping since we paid express but after looking at the tracking it left CHINA 12/26 and still not delivered as of today 01/05. I asked for a full refund as clearly it will be over 30 days by the time the customer receives the package and they say we need to keep waiting. Of course the customers wants a refund and still wants to know if they will get the item or not. I honestly was excited when I first found eprolo I was willing to overlook the high shipping cost just to ensure the delivery time.... WORST THOUGHT EVER!! Save yourself your business your reputation your bank accounts!!! JUST DONT DO IT NO MATTER WHAT THIS APP WILL BE A PROBLEM. I should have known nothing good is free in the business world. Hope this was helpful I wish everyone success on your journey!

Jan. 5, 2021

I doooo nnooootttt recommend. Orders are taking days to be quoted. Agent will not respond on time. You willl have orders pending for 3 days meaning they haven’t even been half processed. Don’t not waste your time. If you wanna give good service to your customer look for another app. Do not download. My customers will order a certain item and they “ didn’t have it” that lead them send them a different item. I could’ve jut download another dropshipping app and my customers will at least receive the correct item. Also they charge you 20$ just for shipping. Doooo nottt use it.