Ernest: AI Chatbot & Helpdesk
Ernest: AI Support Agent is an AI support agent designed to answer customers' routine questions using store data. It helps merchants save time on customer support by handling inquiries such as order status, returns, and product availability. Ernest can also assist in order cancellations, returns initiation, and refunds with customer confirmation. Additionally, it seamlessly collects customer emails for further follow-up when human intervention is required.
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Being able to see re-occuring issues in my store was quite useful, was able to use that feature to change my listings. Wish it would go a bit further in the recommendations but overall no complaints
The product was intuitive to use, a lot of my customers reach out on whatsapp and messenger so having that integration was helpful. I did have to spend some time tuning it to speak in a way that I liked, but once I did it worked well
Switched over from a per-resolution based chat agent, migration was easy and costs should be lower long term
Easy installation process. The multilingual support (we ship internationally) has been seamless. and the devs were quite responsive
The team helped me get set up and were very responsive with any questions I had. I was able to get it live and functional on my store within the same day I stalled it.
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