eShipper
Simplifying Shipping, Powering Your Brand’s Success.
Rating
3.3
feedback
37
chart
#2,908
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
49%
-
More than a year
38%
Reviews Summary
The reviews for the eShipper Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ease of use, discounted shipping rates, and excellent customer service. Many users appreciate the seamless integration with Shopify and the responsiveness of the support team. However, some users have reported issues with the app not working properly, billing errors, and changes in shipping policies that affected their experience negatively. Despite these challenges, the majority of reviewers praise the app for its cost-saving benefits and efficient shipping solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 6, 2024
This app worked well for few years but in Q4 2024 it stopped working. The Shopify App does not work, does not provide access to product boxes, weight, dimensions, etc. Requested customer support for weeks. No reply Checked eShipper website. No way to get support It is a ghost company now. We will have to remove it from our store.
Oct. 7, 2024
After many years of good service, suddenly, in September 2024 everything changed: - New buggy and unpolished app; - Suddenly, cannot purchase Canada Post label anymore... Arguing that we need to deposit all our daily package to 45mn from our place and not at Canada Post directly anymore. - Pricing of UPS also skyrocket in September 2024 without any reason. Sorry to see sunch a decline in what used to be a very good entreprise.
March 6, 2023
I would recommend e-shipper. The ease for us and our customers is wonderful. I'm still figuring out a few bugs but I am working with Maui Malonzo in tech support who is so responsive, well informed and always follows up - which is great. And Komal Puri my rep who calls me back at all hours! The information migrates quite well from Shopify to the e-shipper site but some fields are frustrating. It will auto-populate incorrect info so I'm hoping they get this fixed. But overall very happy.
Feb. 4, 2023
Having amazing rates is just a bonus. What really sets them apart is the incredible customer service! Irene, Amanda and Alex are absolutely amazing and always go above and beyond to help in any way they can. I would recommend them over and over again.
Jan. 22, 2023
Great rates with a great customer service. We had always someone to talk to to whenever we get any issue with shipping and they go above and beyond to help us get things right.
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