eShipper
The eShipper Shopify app has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's automation features that streamline order fulfillment and shipping processes, saving them time and making logistics more efficient. The customer service provided by the eShipper team, including individuals like Riz, Irene, Amanda, Alex, and others, has been highlighted as exceptional, with staff going above and beyond to assist users with any issues or queries. Additionally, users have praised the app for offering great rates and carrier selection, making it a valuable tool for small businesses looking to optimize their shipping operations. However, some users have experienced issues with the app, such as technical glitches, unresponsive customer support, and changes in service quality over time. Complaints include the app not functioning properly, difficulties in accessing necessary information like product boxes and dimensions, and sudden changes in pricing and service terms. Despite these challenges, users have also mentioned specific support team members like Maui Malonzo and Zahera who have been responsive and helpful in addressing concerns. Overall, while the app has its strengths in automation and customer service, there are areas that need improvement to ensure a consistently positive user experience.
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Review update: after submitting the previous review eShipper support contacted us with the approval of the claim that we had submitted 8 months ago. They did pay the full amount of the claim so I had updated the review.
We've been working with Riz and the eShipper team for quite some time now, and I can confidently say they’ve made a huge difference in how we run our small business. As a handmade brand, shipping is such a critical part of the customer experience — and Riz has helped us streamline and simplify every step of the process. He’s incredibly responsive, always willing to go above and beyond, and truly cares about helping small businesses succeed. Whether it’s resolving an issue quickly or finding more cost-effective solutions, Riz always shows up with professionalism and heart. We’re so grateful to have him as our shipping manager — thank you, Riz and eShipper, for being a part of our journey and helping us grow!
We've been using eShipper for 2 years now and have been very happy with the service and tech. Great carrier selection, rates and customer service.
The eShipper Shopify app has made fulfilling orders so much easier. The automation features are super helpful - from syncing orders to generating labels, everything runs smoothly. It’s saved me a ton of time and made my shipping process way more efficient. Highly recommend for any Shopify store looking to streamline their logistics!
This app worked well for few years but in Q4 2024 it stopped working. The Shopify App does not work, does not provide access to product boxes, weight, dimensions, etc. Requested customer support for weeks. No reply Checked eShipper website. No way to get support It is a ghost company now. We will have to remove it from our store.
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