Dolce Mateo Wigs review for EDDer: Estimated Delivery Date
April 29, 2024
I have been constantly having issues with it displaying the ETA on products. I have been using this app for 2 years and am constantly having to reach out to support for the same issues time and time again. It's not as seamless as it presented. It is a good application.. when it actually works. Although Kim from the EDDer Support Team has responded, still not response back from multiple emails regarding my issues. This is not a great app nor am I receiving the customer service necessary.
Hello There, This is Kim from the EDDer Support Team. Thank you for sharing your feedback regarding your experience with our app. We sincerely apologize for the recurring issues you've encountered, particularly with displaying the ETA on products. Your satisfaction is of utmost importance to us, and we're committed to resolving these issues to ensure a smoother and more seamless experience moving forward. We understand the frustration that comes with encountering the same issues repeatedly, especially after using our app for two years. Please know that your feedback has been shared with our development team, and we are actively working on identifying and addressing the root cause of these issues. Additionally, we want to reassure you that we are continuously striving to enhance the user experience and uphold the standards of quality and reliability that we aim to deliver. We are grateful for your loyalty and patience as we work to resolve these issues and restore your confidence in our app. If you have any further questions, concerns, or suggestions for improvement, please don't hesitate to reach out to our support team. We are here to assist you every step of the way and ensure that your experience with our app meets your expectations. Thank you for your valuable feedback, and we look forward to regaining your trust and providing you with a more seamless and enjoyable experience with our app. Kind regards, Kim|EDDer Support Team
