Henry Moore Foundation review for ETP Sort Hide Shipping Rates
Aug. 8, 2025
Downloaded this as I wanted to hide the 'Ship to' option in checkout for products we only offer as collection. Couldn't get it to work, even after talking with their support (they tried to be helpful but were too vague when it comes to Shopify terminology to be of use, and were slow to respond - twice my help session timed out because they hadn't replied). Either the product is badly worded as to what it does, or it's broken. Might work better for other purposes, but I tried to configure queries in a dozen different ways, all with zero affect. Waste of a couple of hours.
I've sent you an email regarding this, but in case it landed in spam I'll also reply here. Hi! I saw your review and I'm extremely sorry for this experience. Your ticket was handled by one of our new staff which didn't have the proper experience with Shopify yet. Regarding your question - the setup you've had appears to be correct, all other rates asides from Local Pickup would be blocked if the conditions passed. The tabs at the top "Ship"/"Pick up" cannot be hidden with Shopify though, no matter which app you use sadly. Our app is a good solution if you want to block customers from ordering with shipping (as all rates would be hidden), this seems like the best possible solution for this problem. If you could please reconsider your review, that would mean the world to me. I'm just starting with my company and this review is extremely damaging to my business, I hope you get where I'm coming from since you run a business as well <3 Once again, I'm extremely sorry for your experience. I'll make sure this never happens again. If there is anything I can do for you, please let me know.
Hide, sort and rename shipping rates based on shipping rules