Hyzo review for Consentik GDPR Cookies Banner

1 / 5

Sept. 4, 2024

after having installed the app my view count was not anymore accurate with a drop of 70% and also sells dropped 80% in one day. after deleting the app still I cannot fix this issue

Store

Hyzo

Using app

About 16 hours

Total reviews

2

Average rating

1.0

Developer Reply

Hi, Thank you for sharing your experience with us. We genuinely regret to hear about the issues you've encountered, and we completely understand how frustrating it must be to see such drastic changes in your view count and sales. We want to clarify that Shopify’s analytics are affected by whether visitors accept the cookies banner, which may explain the drop in traffic. Only visitors who accept cookies are tracked, which could lead to an unexpected change in your data. Here’s a link that explains this in more detail: https://help.shopify.com/en/manual/privacy-and-security/privacy/customer-privacy-settings/understanding-customer-privacy-settings#analytics-cookies We are here to help you understand exactly what happened and find a solution together. We noticed that you haven't reached out to our support team yet, and we truly believe that with the right support, we can resolve this issue for you. Please give us the chance to work with you on this. Your success is our priority, and we’re committed to helping you get back on track. Feel free to contact us anytime so we can further investigate and assist with restoring your performance. Once again, we’re really sorry for the inconvenience and confusion this has caused. We hope to turn this around and provide the support you deserve.

Consentik GDPR Cookies Banner for Shopify
Consentik GDPR Cookies Banner
4.9 star
399 reviews

The most trustworthy, convenient and on-brand cookie banner

Shopify App Store