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The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users mentioned that the app was easy to set up and customize to match their store theme. The support team was highlighted for being helpful, responsive, and providing step-by-step guidance. Users appreciated the range of features available, especially on the free plan, and the ability to customize the cookie banner to meet GDPR compliance requirements. However, there were a few negative reviews mentioning bugs and issues with the app affecting visitor tracking and data flow.
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Samuel was absolutely fantastic! He was extremely helpful, patient, and knowledgeable. He went above and beyond to understand the issue, explain everything clearly, and get the problem sorted. The support was excellent, and I really appreciated the time and effort he put into resolving everything.
Thank you so much for this wonderful feedback 🙌 We’re thrilled to hear that Samuel was extremely helpful, patient, and knowledgeable throughout the process. It’s great to know he took the time to understand the issue, explain everything clearly, and go above and beyond to get everything resolved. We’ll be sure to pass along your kind words to Samuel, he’ll truly appreciate them 😊 Thank you for recognizing his effort and our support. If you ever need anything else, we’re always here and happy to help 🚀
Very efficient customer service, the free plan also does its job.
Thank you so much for your kind feedback 🙌 We’re glad to hear our customer service was very efficient and that the free plan is doing its job well for you. Providing helpful support and real value at every plan level is very important to us. If you ever need anything else, we’re always here and happy to help 🚀
Excellent customer service. I had mentioned a feature that would be nice to have on the app and within a few hours the developers added it. Highly recommend
Thank you so much for this amazing feedback 🙌 We’re thrilled to hear you had an excellent customer service experience and that our developers were able to add the feature you suggested within just a few hours. Feedback like yours helps us improve the app and deliver features that truly matter to our users. Your recommendation means a lot to our whole team. If you ever have more ideas or need anything else, we’re always here to help 🚀
Terribly buggy. User selecting allow all cookies was setting consent to deny all (verified in browser console). As a result, we had virtually no visitors cookie'd, choking off our Meta data flow. Additionally, the do not sell/share data box didn't work right (again, as verified in browser console).
Hi there, We're truly sorry for the experience you've had, and we sincerely apologize for the issues you encountered. We completely understand how concerning this is, especially when it affects your consent data and Meta tracking. Thank you for taking the time to investigate the issue and share these valuable details with us. We've already reached out to you directly to provide dedicated support and investigate your store in detail. We'd truly appreciate the opportunity to work with you, identify the root cause, and make sure everything is working as expected. Your feedback means a lot to us, and we're committed to resolving this as quickly as possible. We sincerely hope you'll give us the chance to make things right. Thank you for your patience and understanding.
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