Rating
3.1
feedback
4
chart
#12,720
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
25%
-
More than a year
0%
Reviews Summary
Eurora has received mixed reviews from users. On the positive side, many users appreciate the app's functionality and the support provided by the IOSS team. The app has been praised for saving time by eliminating the need to produce spreadsheets for EU sales. However, there have been negative experiences with customer service. Some users have reported difficulties in getting refunds and unhelpful responses when encountering issues with the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 19, 2023
Eurora has filed for bankruptcy and cannot provide the IOSS service as advertised. Customer service in getting our $5 one-time charge refunded was problematic, but eventually came through.
Oct. 20, 2022
Great functioning app, and support from the IOSS team! Really would recommend to anyone who needs a solid solution to export to the EU from the UK and make sure that everything lines up.
Thank you for your review! We are glad to hear that our app and team support you in exporting goods from the UK to the EU smoothly. We are excited to be working with Pro Gaming and to see your success with reaching EU customers.
Oct. 14, 2022
The Eurora Tax app means I no longer have to produce spreadsheets detailing my EU sales. This saves me so much time!
Hey team! We love hearing that Eurora Tax Automation app saves you time and lets you focus on delighting your customers rather than filling spreadsheets. We are glad to be working with Revival Vintage and look forward to keeping supporting your EU sales management🙌
July 1, 2021
I contacted customer support as the app was not working. After investigating my account, they sent me a screenshot with an error message from their end. They said the issue was coming from Shopify and that I should contact them (like I'm the app developer? What should I even ask Shopify?) And straight closed my ticket without trying to help further.
Hi there. We need to admit, that there were some challenges with the very first version of the app. We at Eurora do understand your frustration related to being unable to use the expected service, but guess what? We've managed to completely refactor our app and can now proudly announce, that from now on your IOSS compliance is guaranteed with Eurora. Same time our dedicated and educated support team would be more than happy to assist you throughout your entire journey with us :)
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more