BigTopShirtShop.com review for ExchangeIt Returns & Exchange

3 / 5

June 12, 2025

App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.

Using app

3 days

Total reviews

18

Average rating

1.8

Developer Reply

Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.

ExchangeIt Returns & Exchange for Shopify
ExchangeIt Returns & Exchange
4.9 star
88 reviews

Exchange It - The Shopify Returns Manager

Shopify App Store