ExchangeIt Returns & Exchange

Name: ExchangeIt Returns & Exchange
Brand: Stoic Labs
Rating: 4.9 (88 reviews)

Handle returns, refunds, and exchanges with less manual work

Managing orders - Other Returns and exchanges Barcode scanning Orders - Other Returns and exchanges apps Built for Shopify

Developer

Duo Capital LLC

View on App Store

ExchangeIt Returns & Exchange

Rating

4.9

Feedback

Reviews

Chart

#2,446

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

The ExchangeIt Returns & Exchange app has received overwhelmingly positive reviews from users. The app is praised for its quick setup, excellent customer support, and user-friendly interface. Users appreciate the responsiveness of the support team, with many mentioning specific team members like Adrien for their outstanding assistance. The app's ability to streamline the returns and exchanges process, along with continuous updates and new features, has been highlighted as a significant benefit. However, there are a few mentions of interface issues and delays in support responses, which impacted the overall experience for some users.

Rating breakdown

5 93% (82) 4 5% (4) 3 2% (2) 2 0% (0) 1 0% (0)

Reviews with text

93% (82)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 0%

Less than a day 1%

Less than a month 20%

Less than a year 31%

More than a year 48%

All reviews

5 / 5 Share

May 2, 2026

The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.