ExchangeIt Returns & Exchange for Shopify

ExchangeIt Returns & Exchange

Handle returns, refunds, and exchanges with less manual work
Developer
Stoic Labs
Rating
4.9
Feedback
95
Reviews
Chart
#1,481
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the ExchangeIt Returns & Exchange app are overwhelmingly positive, with users praising the quick setup process, exceptional customer support, and user-friendly interface. Many users highlighted the responsiveness of the support team, mentioning that they received immediate assistance and personalized help with any issues or custom requirements. The app's ability to streamline the returns and exchanges process, along with the dedication of the development team, was highly appreciated by merchants. However, there were a few mentions of interface issues and delays in support responses in some cases.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 1%
Less than a month 19%
Less than a year 27%
More than a year 47%
All reviews
5 / 5 Share
Sept. 23, 2026

Store Using app Total reviews Average rating
Lawrence Hunt Over 10 years 3 5.0
5 / 5 Share
July 16, 2026

Store Using app Total reviews Average rating
AlavonAuersperg.com Over 6 years 4 5.0
5 / 5 Share
May 2, 2026

The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.

Store Using app Total reviews Average rating
SimplifiNest 23 days 3 5.0
5 / 5 Share
April 27, 2026

Store Using app Total reviews Average rating
Ray Darten About 7 years 3 5.0
5 / 5 Share
Jan. 14, 2026

Store Using app Total reviews Average rating
Le Tricoteur About 2 years 1 5.0
Developer Reply

Thanks for your review and for being a loyal customer!

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