ExchangeIt Returns & Exchange for Shopify

ExchangeIt Returns & Exchange

Handle returns, refunds, and exchanges with less manual work
Rating
5.0
Feedback
85
Reviews
Chart
#1,537
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the ExchangeIt Returns & Exchange app are overwhelmingly positive, with users praising the quick setup process and exceptional customer support. Many users highlight the responsiveness of the support team, mentioning that they go above and beyond to address any issues or custom requirements. The app is commended for its user-friendly interface, efficient return and exchange management features, and seamless integration with Shopify. However, there are a few mentions of interface issues and delays in support responses in some cases. Overall, the app is highly recommended for its functionality and the dedication of the support team.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 1%
Less than a month 20%
Less than a year 29%
More than a year 48%
All reviews
5 / 5 Share
July 16, 2026

Store Using app Total reviews Average rating
5 / 5 Share
May 2, 2026

The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they even went above and beyond to help with a custom requirement. It’s rare to find a team that cares this much about their users.

Store Using app Total reviews Average rating
SimplifiNest 23 days 3 5.0
5 / 5 Share
April 27, 2026

Store Using app Total reviews Average rating
Ray Darten About 7 years 3 5.0
5 / 5 Share
Jan. 14, 2026

Store Using app Total reviews Average rating
Le Tricoteur About 2 years 1 5.0
Developer Reply

Thanks for your review and for being a loyal customer!

5 / 5 Share
Dec. 28, 2025

Store Using app Total reviews Average rating
Adrift Clothing About 9 years 6 4.8
Developer Reply

Thank you for your review!

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