ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
4.9
feedback
86
chart
#1,133
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
15%
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Less than a year
22%
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More than a year
60%
Reviews Summary
The ExchangeIt app has received overwhelmingly positive reviews from users. Customers praise the app for its user-friendly interface, reliability, and excellent customer support. Many users have highlighted the ease of processing exchanges and returns, as well as the responsiveness of the support team. The app is described as simple, smooth, and efficient, with a great value for the price. Users appreciate the seamless integration with Shopify and the dedicated development team that listens to feedback and implements improvements promptly. Overall, ExchangeIt is highly recommended for its effectiveness in managing exchanges and enhancing customer satisfaction. However, there are a few suggestions for improvements, such as adding new features and combining certain functions within the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 12, 2024
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Aug. 30, 2024
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
Hi Christian, Thank you so much for your kind words :) Adrien
Aug. 30, 2024
Great customer service, thank you so much for helping!
It's our pleasure! Thank you for your trust :) Adrien & the team
Aug. 30, 2024
An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.
Hi Ingrid, Thank you for your kind words! Please get in touch again if you need help or have a feature request. Talk soon, Adrien
Aug. 28, 2024
Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!
So high praise, thank you so much! We're always available if you need anything else :)
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