ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
4.9
feedback
88
chart
#3,131
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June 12, 2025
App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.
Hi - thanks for trying our app for a few days, we're sorry the UI customization you were looking for wasn't readily available and was going to take us until the next dev cycle to get out. Keep us in mind for your future needs.
Jan. 26, 2021
I really like this app, it's easy to navigate, however, there is one thing that I wish you could improve on. When I'm exchanging for another product and input - for example: Barrio Navy Joggers - 20 different styles comes up which are not related to the 'Barrio' name. Sometimes I have to scroll through a lot of items to find the right one. I wish the search filter could narrow down items to just this style and not 20 different styles of joggers. Hope this makes sense. Other than that, the app is good.
Thanks for your review. Glad to hear you enjoy our app! When searching for a product in Exchange It, all product fields (title, description, etc) are searched. In your example of "barrio," I suspect that the other items that are showing up have "barrio" somewhere in the product description or were at one time duplicated from the "original" barrio item, if that makes sense. The more specific you can be in your search query, the better. In fact, you can search by SKU for optimal results. I hope that helps to clear things up!