ExchangeIt Returns & Exchange
Exchange It - The Shopify Returns Manager
Rating
5.0
feedback
94
chart
#1,162
All reviews
Rating Breakdown
Review RSS Feed
Nov. 19, 2024
Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.
Nov. 7, 2024
Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.
Oct. 24, 2024
AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.
Thank you so much Berat! Please let me know if you need more help I'll be more than happy to contribute :) Adrien
Oct. 11, 2024
App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!
Thank you very much Dragana, I trust that by now you have had time to use and enjoy the app! It's been a pleasure improving the app for you, Talk soon, Adrien
Oct. 8, 2024
I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!
Thank you *so much*! Your words mean the world to me :) Always here if you need help, Adrien
Oct. 1, 2024
Sept. 30, 2024
Their customer service is great and caters to each store's needs. What a cool app.
Store
My Store
Using app
23 days
Sept. 12, 2024
We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.
Thanks a lot Rob I'll be sure to let everyone hear your suggestion! 😂 It was a pleasure showing you the app, Let me know if I can make your life easier with anything else! Adrien
Aug. 30, 2024
I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.
Hi Christian, Thank you so much for your kind words :) Adrien
Aug. 30, 2024
Great customer service, thank you so much for helping!
It's our pleasure! Thank you for your trust :) Adrien & the team
Aug. 30, 2024
An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.
Hi Ingrid, Thank you for your kind words! Please get in touch again if you need help or have a feature request. Talk soon, Adrien
Aug. 28, 2024
Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!
So high praise, thank you so much! We're always available if you need anything else :)
Aug. 26, 2024
simple and smooth
We're so glad you appreciate our app! One message away if you need help with anything :)
Aug. 22, 2024
Their customer service is excellent and catered to each store's needs. Love his app!
Hi, thank you so much for your kind words! If you every need help from us, just click the Support button and we'll be right there :) Adrien & the team
July 30, 2024
We have been using this app for more than 2 years with no issues, it's very simple to use and meets our needs. The customer support and Product Development team is amazing and attentive to help us achieve our goals.
Hey Sabina, thank you so much for your review, so kind! It was really nice doing work for you and I'm so glad you like our app and our support 🙏🙏🙏 Adrien & the team
July 30, 2024
Great app from what we have seen so far, makes the returns experience much easier for the customer.
Thank you so much for your kind words :) We're always here if you need help with anything else! Adrien & the team
July 16, 2024
ExchangeIt is a great app with a dedicated dev team who are responsive to questions and feedback. We've tried many other apps built for simplifying returns management and in most cases we were massively overpaying and forced to accept tradeoffs we didn't like. ExchangeIt is easy to learn, easy to train staff on, and does its job well. The price is a great value - you're not overpaying for features you don't care about. The fact that it is integrated with the admin and does not force you into a separate 3rd party site is also a plus.
Such high praise, thank you Justin! It's always a pleasure talking with you, to many more years and new features! Adrien
July 15, 2024
The ExchangeIt customer support is fantastic. They are very accessible, and their contact details are prominently displayed, with no automated solutions, but rather a live response. Additionally, their response was prompt, professional, and helpful. They resolved our problem almost immediately, and it's worth noting that the issue was not caused by their app, but by another app and upgrade. We have been using ExchangeIt for several years and have never encountered any problems. We highly recommend this app because it functions effectively, and the support is exceptional.
Hi Sigrid, thank you so so much for your kind words :) It was a pleasure helping you and we're always here if you encounter other problems. Talk soon, Adrien & Alex
July 8, 2024
App is great and easy to set up and use. Adrien was really helpful in sorting out a few customisations for me as well! Would recommend :)
Hi Jessie, thank you so much! Feel free to reach out again if you'd like any other change or fix :) Adrien