Sleep Rover review for Experiences: Events & Tickets

As a newer user - we implemented Experiences to book clients into our dog park. The app functions well for booking, and is easy to use - so if you are looking for a basic program, this works. However the customer service since passing the Trial Day has been nilch. All support tickets go unanswered and when waiting on their online chat, it just lingers. I have yet to get a response on implementing links on the description, ability to use simple things such as BOLD or UNDERLINE. Will be looking to book Tip or Sesami instead due to their customer service reviews. I just think it is distasteful that Customer Service was soooo good during our Trial time, which gave false expectations.