Experiences: Events & Tickets
An experiential retail app. Sell tickets, events, and tours
Rating
4.6
feedback
77
chart
#13,450
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
8%
-
Less than a month
22%
-
Less than a year
43%
-
More than a year
26%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, seamless integration with Shopify, and excellent customer support. Many users highlighted the quick response times and helpfulness of the support team, particularly mentioning Mark for his exceptional assistance. The app was commended for its ability to streamline event management, ticket sales, and customer communication. Users also appreciated features like automatic email sequences, QR code ticketing, and the customizable design options. However, there were a few users who faced challenges such as technical difficulties, overselling of tickets, and a learning curve without proper training. Despite these issues, the majority of reviews emphasized the app's effectiveness in enhancing the event management process and customer experience.
Highlights
Review RSS Feed
All reviews
April 29, 2026
Feb. 15, 2026
Thanks for your positive review. We love having Common Ground as a customer and appreciate the fun you bring your community. Keep it up!
Dec. 2, 2025
From the beginning till the end, nothing worked properly. I was in constant communication with the customer service (special thanks to Jordan and Mark for their support). But this was not working at all for us. So many technical difficulties that made me do the work manually… people didn’t get their tickets… I will try different apps for our next event.
Hi there, thanks for the shout-out to Jordan and Mark. We’re genuinely sorry for the stress this caused. We know how high-stakes it feels when an event is right around the corner. We did our best to jump in and help manage some of the hurdles, like the manual 'restocking' of tickets that accidentally cleared out your counts and the custom script we ran to bypass the attendee email settings. While we're glad we could get those tickets into your customers' hands before the event, we realize the learning curve for the app was steeper than expected in this case. We’re using your feedback to make our settings and notifications much clearer so other hosts don't run into these same roadblocks. We wish you nothing but the best with your future events.
Nov. 9, 2025
Absolutely LOVE this app! We would be lost without it. Very easy to use and runs seamlessly alongside our business, gift vouchers etc. They have a fantastic support team too who reply and assist very quickly. Keep up the great work guys!
Hey, thanks so much for the awesome review. We have thoroughly enjoyed you as a customer! And we encourage everyone to check out Canny's Signature Chocolate Making Experience with Adam. High marks to the whole team and the experience there.
Nov. 5, 2025
I usually don’t do reviews, but I really felt I had to for this app. The customer service is beyond amazing! They really took the time to help me figure out an issue even though it was outside of their regular hours. They responded right away and were able to get me all the information and details I needed to pinpoint where the issue occurred. They prioritized the emergency we were having even though it ended up being something on our end. They were super kind, courteous and professional. Mark was amazing to work with and I highly recommend this app for anyone looking for a smooth and responsive booking system.
It's been an absolute pleasure to have you as a customer. We really appreciate this positive review. Thank you for bringing so many positive memories and joy to your community. You are absolutely on mission in the world of experiences, and we're happy to be associated with you!
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