Extend Shopper Operations
Turn shopper behavior into operational & financial advantage.
Rating
4.7
feedback
22
chart
#5,469
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
45%
-
More than a year
36%
Reviews Summary
The reviews for the Extend app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of implementation, helpful customer support, clear data and reporting, and constant improvements by the Extend team. Users appreciate the peace of mind the app offers to customers, the increase in average order value, and the support for high-ticket items. However, negative feedback mentions issues with the cluttered interface, frequent crashes, unresponsive customer support, and instances of denied claims causing customer dissatisfaction. Despite these drawbacks, many users still recommend Extend for its overall benefits and positive impact on their businesses.
Highlights
Review RSS Feed
All reviews
Feb. 5, 2026
We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest. Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)
June 3, 2024
I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.
May 29, 2024
Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.
March 29, 2024
Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!
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