Extend Product Protection for Shopify

Extend Product Protection

Grow revenue and loyalty with product and shipping protection.

Developer
View on App Store

Rating

4.4

feedback

23

Reviews

chart

#3,630

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    0%
  • Less than a month
    4%
  • Less than a year
    52%
  • More than a year
    35%

Reviews Summary

The reviews for the Extend app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the peace of mind that Extend's product protection offers to customers. The app is praised for increasing average order value, providing exceptional customer service, and being easy to use. Users also highlight the responsiveness of the support team and the seamless integration with Shopify. However, there are also negative aspects mentioned in the reviews. Some users experienced issues with the app's interface, including cluttered design and difficulty in navigation. There were complaints about frequent crashes and glitches, as well as instances where claims were denied without valid reasons, causing frustration for both merchants and customers.

Highlights

Positive aspects: Peace of mind with product protection, Increase in average order value, Exceptional customer service
Negative aspects: Issues with app interface, Frequent crashes and glitches, Claims denied without valid reasons

Rating Breakdown

  • 5
    83% (19 ratings)
  • 4
    9% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 3, 2024

I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

May 29, 2024

Really unimpressed. I was super stoked to install this and get it going on our site. We've written store policies around this app. Then nearly a month later, we get an email from someone stating that they cannot work with us because our store does not have $3 million in revenue. Poof, that's it. You've lost a prospective customer.

Using app

20 days

Total reviews

1

Average rating

1.0

5 / 5 Share

March 29, 2024

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

Store

NZXT

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2024

So far we have had no issues with Extend and the team is really great to work with.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2024

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

All reviews

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