Extend Shopper Operations

We’ve had a great experience with Extend so far. Implementation was easy peasy thanks for their team, and the platform has been simple to manage day to day. It’s been really helpful having all warranty and shipping protection claims centralized in one place, and the data and reporting are clear and easy to digest. Huge shoutout to Deven and the Extend team - they’re incredibly responsive, proactive, and always available when questions come up. We also really appreciate that Extend is constantly iterating and making improvements, which makes it feel like a true partnership rather than a static tool. Overall, it’s been a strong addition to our CX and operations stack. :)

Extend’s product protection offers a great peace of mind for many of our customers. Their service is fast and exceptional, bringing extra value to our products. Our experience with them has been phenomenal and their support is fast to respond. They are someone we highly recommend!

So far we have had no issues with Extend and the team is really great to work with.

Really easy to use, team helped onboarding, responsive support. I'd recommend for insurance, especially on high ticket items.

Extend is a great way to increase AOV and overall revenue while also supporting your customers! We have technical difficulties due to the way our shopify store is set up and their team is attentive and works with us to find solutions to customize the experience to our needs. Implementation is super simple and done through the app which we can appreciate!

In our niche kiln industry, personalized solutions are essential, and Extend has proven to excel in this aspect. Implementing their protection plans has greatly enhanced our offerings and customer satisfaction. I highly recommend their services.

We've offered Extend product protection and shipping protection to our customers for a couple of years now and both products are very popular. My experience with them has been great. The support I've received from our account manager has been great, the merchant portal is good and easy to use, the website and customer service for the customers is good. I highly recommend them.

The Extend team has been great from the moment we set up our initial call. They are always quick to respond, very knowledgeable, and understand the different facets of our business. It is also great to know that our products are protected from shipping and beyond!

We've been using Extend to offer a sense of reassurance on big ticket items, and we're getting good revenue from it. The backend system basically runs itself, and my experience with the integration team, when onboarding, was smooth and painless.

We've been using Extend for more than a year and they have been fantastic. Quick responses and our customers have very happy with the results. The integration with Shopify has been seamless and their merchant portal is very easy to use as well Having Extend as an option for our customers has help increase sales as well because it gives them a piece of mind when purchasing some very expensive pieces Highly recommend

Easy setup, great team to work with!

Great app that helps us to grow our business and maximizes customer satisfaction. The Extend team is very helpful. We are very happy to work with them.

Great App. Very Happy with Extend really helped us minimizing customer damage and lost package claims.

Extend is a fantastic service that has improved my bottom line while also providing a great asset to my customers. I highly recommend using this provider over others in the industry. The service you receive with Extend is amazing. My account manager Dan is always helping me make improvements to the user experience and I'm very grateful to have him as a member of our team.

We've been using Extend for a couple years now and they have always responded quickly to issues we have and their team handle's almost everything so it's an easy integration. Our support rep Dan has been great too.

We have recently launched Extend, and it has been the easiest integration that we went live with. The team has been very responsive and supportive during the integration process.

We recently started a partnership with Extend and we are so glad we did! You simply earn with them. Better yet is they are there to take care of your customers when they have accidental damage on their purchases! The team consisting of extremely helpful experts from Jerry to Kushal, Hank and all others make a huge difference. Extend helps you extend peace of mind to your customers! Aaron (Luna Furniture - Houston, TX)