Dotstore Extra Fees Manager
The reviews for this Shopify App highlight significant issues with the free version and customer support. Users have expressed frustration with the limitations of the free version, such as not being able to create extra fee charges and lacking conditional logic. Additionally, the customer support has been described as awful, leading to a negative overall experience for merchants.
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The free version doesn't even let you use the "1" limit of creating Extra Fee Charges for our Shopify store. Conditional logic is not included in the free version. Even at the time, the free version allowed you to add only 1 fee.
Customer support is awful. I don't recommend this app.
Hi there, thank you for your feedback, and we're sorry to hear you had a frustrating experience with our support team. We want to clarify that our support team responds to all tickets within 24 hours on business days. Queries submitted over the weekend are queued and handled promptly starting Monday. We apologize if your request fell during that time. In the meantime, we have detailed help documents and video tutorials available here: https://docs.thedotstore.com/article/1231-installation-setup Please create a support ticket here: https://www.thedotstore.com/support-ticket/ and we'll personally ensure your issue gets resolved quickly. We're committed to helping you succeed with our app.
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