Sequent Microsystems review for EZ Importer ‑ Order Importer

I'm sorry you had such a hard time with the import and weren't satisfied with the app or templates we provide. We've always been upfront that it takes a little bit of work to get the templates correct (they are more of a starting point to help you get started) as migrating from another platform or CSV format isn't always straightforward. We also recommend testing before you do a full import which you didn't do. It's hard to get everything right without running tests, this is why we offer 50 free credits and give you the ability to delete orders and get credits back. As for fields not being recognized, we tried to help you as you didn't properly map the fields. Based on our email interactions and the logs of your imports, the issues you were having had to do with not reading through our documentation, as the things you are complaining about are configuration options clearly stated in our documentation and the in-app help. The app has no problem recognizing any fields, you just didn't map them properly even as we tried to help. We take feedback very seriously so thank you for being honest about your experience and we are always looking for ways to improve.