EZ PreOrder: Presale Manager

Hello, We reached out to you to let you know that the app was not compatible with your custom theme. Our app is not compatible with every theme especially customized ones. We apologize for the inconvenience.

Hello, we responded to your inquiry within 2 hours. The issue you were experiencing was due to a setting on your product page in the shopify admin. Not something from the app. We also have the solution for this issue in our faq page as well.

Hello, We respond to all inquiries within 24 hours. We responded to your inquiry within this time frame but by then you had already uninstalled the app. Please check your email for a reply. We've also sent you app credits to offset any app charges.

Hello, We had an unexpected issue come up on the server side of the app on that day. Fortunately we were able to find and fix the issue within a few hours. We're sorry for the inconvenience. We have sent you app credits to cover any app charges.

Hello, We're very sorry for the inconvenience. Theapp had an unexpected issue on the backend yesterday. Fortunately we were able to resolve the issue within a few hours. We have refunded all of your app charges due to the trouble.

Hello, We're verry sorry for this occurrence. We had an unexpected issue with the apps backend so we were not able to provide any advanced notice. Fortunately we found the issue and had it fixed within a few hours. We have issued you a refund for all app charges to date.

Hello, We have no history if you reaching out to us for support. This issue is a very easy fix we can do in a few minutes. Please reach out to support.

Our support email was down for a few hours, it is back up now. Likely what happened is your "continue selling when out of stock" setting was changed on the product by the app based on your preorder setting. You have to go to the product and change this back, aside from this the app doesn't edit your code or leave any changes behind.

This user was using an incompatible theme. We have a transparent list of incompatible themes on our FAQ page. This user was refunded in full as we do with all users that signup with an incompatible theme.

When you uninstall any app your plan is automatically cancelled so you have to resubscribe when you reinstall. This merchant was checking the featured product section for the button to display when the app only displays the button on the product pages (clearly stated in our FAQ), so the review is false.

This issue has since been resolved and the merchant now is now on the upgraded plan successfully. The issue was resolved in under an hour. This review was apparently left before that time span. Giving support very little time to address the concern before receiving the review.