SP ‑ Auto Post Facebook
Socialpublish - Facebook & Twitter Auto Poster Tool
Rating
4.7
feedback
116
chart
#884
All reviews
Rating Breakdown
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Jan. 21, 2021
I use this app to save some time when posting new items. Works well for simple posts with a few pics.
Dear Donna Quixote, Here's Annie from Customer Support of Socialhead. First of all, I sincerely thank your feedback. Currently, our app is working hard to build the best customer experience. If during the process of using, you have encountered inconvenience, we would love to receive information from you to assist you in handling it. We've also opened a new stream of support for you by our best support specialist. We are looking forward to every second of your feedback! Warmest Regards, Annie
Oct. 5, 2020
the app is great! and Talia very patient with me. I found a bug when using autopilot it doesn't recognize new added products. but they help me and resolve this bug. Still on a early stage so you still need to look out for issues for now I will give 4 stars
Sept. 2, 2020
I love this app but today it is not working. I am a paying customer and tried to contact support but it says that something went wrong. I also tried to delete it and reinstall it but it wont even reinstall!
July 10, 2020
Really Useful and easy app. Builds your social media presence by showcasing all products. Would love to give 5 stars if multiple products are posted as carousel instead of 1 at a time. One drawback - It picks up out of stock items also for posting. Hope this will be rectified soon.
July 4, 2020
No Funciona, llevo meses usándola y hoy dejo de funcionar, espero que no sea algo serio ya que todo mi marketing se vasa en ella
Using app
5 months
Total reviews
2
Average rating
3.0
Hello Guia Ceneval Resuelta 2020 Acredita al 100% owner, We sincerely apologize for the negative experience you had with our app. This mistake was on our end, and it is not a mistake that we take lightly. According to our technical team, the error was due to the server being overloaded. As a result of this issue, we upgraded the whole server to fix the error completely. You can now log in and use all features normally. Thank you so much for bringing this to our attention, because it will help us improve our user experience. We highly appreciate your feedback. If you have any further concern, please don’t hesitate to contact us. Warmest regards, Vivian
July 4, 2020
I have been using this app for a couple of month and now its just not working. I tried reconnect but i doesn't even show me the dashboard.
Hello Brands by Sag owner, We sincerely apologize for the negative experience you had with our app. This mistake was on our end, and it is not a mistake that we take lightly. According to our technical team, the error was due to the server being overloaded. As a result of this issue, we upgraded the whole server to fix the error completely. You can now log in and use all features normally. Thank you so much for bringing this to our attention, because it will help us improve our user experience. We highly appreciate your feedback. If you have any further concern, please don’t hesitate to contact us. Warmest regards, Vivian
May 29, 2020
Great app! Autopilot feature saves me a ton of time by auto posting products everyday without me having to actually schedule them all individually. The newest logo and discount features are an awesome addition! Customer support is always amazing whenever I have needed any help, big or small. Definitely would recommend this to other shop owners who want to save time and money!
May 18, 2020
Autopilot didn't work. It said "internal error". It looks promising though, hopefully they get it fixed soon. Update: Their support addressed the issue which was caused by 280 characters Twitter text limit. Thanks
April 28, 2020
The customer support on this app is fantastic. They are very helpful and work remotely to fix any concerns or issues you might have. highly suggest using this app! Thank you for everything.
April 1, 2020
very good. works as intended. Customer support is great. Any problem, if ever happens, are fixed instantly.
Hello there, Thank you for your review! We are glad that you love our app, and we will keep improving it for the better. If you have any further inquiry while using our app, feel free to contact us, we are glad to help you out! Warmest regards, Vivian
March 19, 2020
Bonjour. Cette application est fabuleuse, paramétrable à souhait et facile d utilisation. L autopilote est ma fonction favorite. Je fais des style d annonces différentes qui sont publiées automatiquement et périodiquement à l' heure que je veux. C est tout simplement génial. En plus l équipe support, Vivian sont H24 présent pour vous guider. Mais j' ai eu affaire au support qu une seule fois. L Application est simplement d utilisation mais terriblement efficace. Pour votre marketing à moindre frais. J ai pas trouvé mieux.
Hello Dehar, Here is Vivian from Customer Support team, and I'm so glad to hear that you love our app! The team is really grateful for your feedback, and we will keep improving SocialPublish for the better. While you are using our app, if any issue arises or if you have any feedback, your opinion is always welcome. Feel free to contact us via in-app live chat or email at [email protected], as we are always here to help you out! Warmest regards, Vivian
March 15, 2020
I have been using this app for 2 weeks. It is amazing!! I can create a post whenever I am available and then schedule the publish time, which help me manage my schedule more efficiently. The autopilot function is perfect too!
Hello Nina, Here is Vivian from Customer Support team, and I am really grateful for your feedback. It will surely be a big motivation for SocialPublish team to keep improving the app! I am thrilled to tell you that we have included two of our top-requested features in this new version: Shorten Link and UTM Tags. We believe these features will help to shorten, create and share powerful links for your business! If you have any feedback or if any issue arises, your opinion is always welcome. Feel free to contact us via in-app live chat or email at [email protected], we are happy to help. With sunshine, Vivian
March 10, 2020
This is a wonderful and very user friendly app, which is easy for post link, photo and contents integrated and mix case by case. Good job
Hello David, Here is Vivian from Customer Support team, and I'm really grateful for your feedback! We are so glad to hear that you love our app, and we will keep improving SocialPublish to be even better. We just released a new version with new exciting features which are Shorten Link and UTM tags, so we encourage you to check them out. We believe these features will help to shorten, create and share powerful links for your business! Lastly, if you have any remaining queries or feedback about our app in the future, feel free to contact us via in-app live chat or email at [email protected], we are happy to help. Warmest regards, Vivian
March 4, 2020
Application très facile d utilisation avec un paramétrage utile pour poster vos annone de manière automatique avec de multiples choix. Très efficace, je ne cherche plus d app ailleurs celui là va même au delà de mes expectations.
Hello Dehar, Here is Vivian from Customer Support team, and I am really grateful for your feedback. It will surely be a big motivation for us to keep improving the app! Moreover, we are going to release a new version soon with new exciting features such as Shorten Link and UTM, so stay tuned. I will be sure to inform you once the new version is out! Lastly, if you have any remaining queries or feedback about our app in the future, feel free to contact us via in-app live chat or email at [email protected], we are happy to help. Warmest regards, Vivian
Jan. 18, 2020
Review update: The support replied to my initial review, and hopefully they will implement the suggested points. __________________________________ Initial review: I tested the app so this is what I think: 1. I can't add a photo gallery or choose any consecutive images e.g. 2nd, 5th as I have multiple in the listing that I want to publish. 2. Limited to two social accounts only FB and Twitter. There are plenty of others that should be on the list, at least 5 to 10 most popular. 3. There is no URL shortener available e.g. bitly.com, so I can't link to my shortener account to either uses generic Bitly or custom domain shortener links, because original link display looks impractical as it is too lengthy. If you do happen to hook-up Bitly, then make sure you have the feature to customise shortened URL within the same App interface, not to jump between windows for a custom URL and then get back and re-paste manually again. 4. I guess, no engagement metric, nothing. No CTR, efficiency measures, reach views. Hope you to improve it, thank you.
Hi there, Here is David from SocialHead Customer Support team, and I do really appreciate your feedback to our app. 1. Selecting the different image in the list of product images is in our product roadmap and it will be available in the next versions. Stay tuned, please. 2. You can connect many social accounts to Social Publish. For example: 5 Twitter profiles, 3 Facebook pages would count as 8 social accounts in total. 3. Sounds interesting! We've noted it in our roadmap and hope it will be available soon. 4. We're updating this feature and will release in the next versions, estimated on Feb 1, 2020. If you have any ideas about the app, please let us know. By the way, we hope you change your mind to re-review the app at higher rating. We're greatly encouraged by your positive 5* stars. Thank you very much. Best,
Jan. 11, 2020
The app needs some more features to ease the products selection . Generally this app is great and better than many apps here in this store