ArtiCare review for Omega Facebook Pixel Meta Feed
Jan. 28, 2025
Extremely disappointed with Omega's customer service. They repeatedly assured me that their app would bypass Meta's restrictions for events like Add to Cart and Purchase, especially for websites in the wellness niche. After paying and setting up their app according to their instructions, I realized that nothing is properly tracked in Facebook's Event Manager, even when testing events. Their support team wasted a lot of my time with inaccurate explanations and false promises. It's clear that they are only focused on selling their app
Hi there, We’re truly sorry to hear about your disappointment and want to assure you that your feedback is taken seriously. Our goal is always to provide a reliable solution and transparent support, and we regret that your experience did not reflect that. To clarify, Meta’s Event Manager is primarily designed to check if events are sent in real-time—it does not verify whether test events are correctly processed or attributed. This can sometimes cause confusion when testing. A more reliable way to check if your pixel is collecting events correctly is through our in-app reports. Once real user interactions occur (after removing any test code), the data should appear in Event Manager’s overview tab. We understand how important accurate tracking is for your business, and we truly want to help resolve this for you. Please allow us the opportunity to work through this with you. You can reply to our previous email, reach out via our 24/7 live chat, or contact us at support@omegatheme.com. We’re more than happy to assist you and ensure you get the best possible experience with our app.
Facebook Pixel for Shopify, with conversion API support