Labo Mono review for Omega Facebook Pixel Meta Feed
April 16, 2025
The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue?? This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.
Hi there, Thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion and frustration this situation has caused. It seems there may have been a misunderstanding during the support interaction. The suggestion to uninstall may have been referring to a different app that could be causing duplicate tracking, which often happens when multiple tracking apps are installed at the same time. It was definitely not our intention to dismiss your concerns. We’ve followed up with you directly via email to provide more personalized support and clarify everything properly. We sincerely hope you’ll give us another opportunity to assist and resolve this for you. Thanks again for your patience.
Facebook Pixel for Shopify, with conversion API support