Polumi review for Omega Facebook Pixel Meta Feed
Jan. 19, 2026
NEW EDIT: After quite some time, I managed to solve the problem with the help of Facebook and Omega support. It took a while, but it was resolved. I appreciated this, so my rating has gone from 0 stars to 3 stars for now. I will now test the app for a few months to give my final opinion, comparing it to Wetracked. NEW EDIT: 0 (ZERO) STARS. Do not install this app: readers won't regret it. They made me lose a lot of money and time. After giving them another chance because I felt sorry for them and because they offered me a free subscription, I realized that they know nothing. They kept me waiting for more than 10 days asking me for all sorts of information, they made me lose money, time, and health to tell me: “We don't know how to fix it because everything is fine on our end, you can change apps if you don't like it.” On Meta, in Event Manager, every day a new error related to their data sharing pops up! Don't trust them, they're not professional. Most of the time, no one answers you because they have strange hours and no one works on weekends! Endless disappointment! Go to other apps and professional services that really work and don't mess you around. EDIT: After my review, they wrote to me saying they would resolve the issue and answer my questions. Days have passed, and every time they say “later” and pass the buck to the dev team for something trivial. They made me lose money, and I felt cheated by their deceptive behavior. Don't trust them! Do not install this app. I signed up for the paid plan and the app isn't tracking data correctly. There are errors in the meta pixel that they can't fix. They've been putting me off for over a week. Because of this, I've been making bad decisions about ads for almost a month. I feel like I've been taken for a ride. I wouldn't recommend this app to anyone. It's a waste of money, and the customer service team is constantly changing, so they never know how to help you. I'm giving it 1 star because I can't give it 0.
UPDATE REPLY: I am writing to address the specific claims in your updated review, particularly regarding our conversation about changing apps. When I suggested that you might want to switch to another solution, it was not because "we didn't know how to fix it" or because we were dismissing you. It was because you told me you were suffering financial damage while waiting. I made that suggestion out of genuine concern for your business, as I did not want you to lose more money while we waited for a complex resolution and would like you to contact Meta support. Regarding the technical issues: We spent those 10 days testing your events against Meta’s payload tools. Our investigation confirmed that our system is sending the data exactly as required. That's why we sent details to you and asked for your support to reach Meta's team so that we can quickly find out the root cause. We acknowledge that our lack of weekend support is a limitation, and we apologize that our business hours did not align with your urgent needs. We offered the free subscription as a gesture of goodwill to help you, not to deceive you. Rather than anyone else, we always want to fix the problem because we value every customer comes to us. Best regards, Kaylee ---------- Hello, thank you for taking the time to share your detailed and honest feedback. We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end. We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem. Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this. We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product. Sincerely, Kaylee - Customer Support Team Leader
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