Polumi review for Omega Facebook Pixel Meta Feed
Nov. 29, 2025
EDIT: After my review, they wrote to me saying they would resolve the issue and answer my questions. Days have passed, and every time they say “later” and pass the buck to the dev team for something trivial. They made me lose money, and I felt cheated by their deceptive behavior. Don't trust them! Do not install this app. I signed up for the paid plan and the app isn't tracking data correctly. There are errors in the meta pixel that they can't fix. They've been putting me off for over a week. Because of this, I've been making bad decisions about ads for almost a month. I feel like I've been taken for a ride. I wouldn't recommend this app to anyone. It's a waste of money, and the customer service team is constantly changing, so they never know how to help you. I'm giving it 1 star because I can't give it 0.
Hello, thank you for taking the time to share your detailed and honest feedback. We want to offer our sincerest apologies for the profoundly frustrating experience you've had. The issues you described with the Meta Pixel integration and the resulting impact on your business are completely unacceptable, and we take full responsibility for the failure on our end. We also want to apologize for the quality of our communication. You deserved more transparency from us as we worked to diagnose the problem. Your case has highlighted a uniquely complex technical issue that has required an escalation beyond our standard support channels. To be transparent with you, we are still working to identify the root cause. We are fully committed to this investigation and to ensuring the stability and reliability of our app. We have reached out to you directly via the email associated with your account to establish a direct line of contact. We are dedicated to getting to the bottom of this. We want to assure you that we take product reliability and customer success as our most important responsibilities. We are grateful for feedback like this as it is essential for helping us build a more robust and dependable product. Sincerely, Kaylee - Customer Support Team Leader
Facebook Pixel for Shopify, with conversion API support