Fairing: Post Purchase Surveys
Fairing Post-Purchase Surveys
Rating
4.9
feedback
198
chart
#251
All reviews
Rating Breakdown
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Sept. 15, 2022
Super helpful app, probably the most valuable one we use and informs all our marketing planning for the following year. Highly recommended.
Sept. 15, 2022
Huge fan of this app! It is really valuable in helping to understand more about our customer behaviors and sentiments. Highly recommend for ease of use, clear insights, and great complement to Klaviyo and other attribution tools.
Sept. 14, 2022
There really isn't a better solution for attribution on Shopify. Getting customer feedback every day is enormous. That app does everything you need.
June 14, 2022
Works flawlessly! The team is super helpful, and the app works perfectly. We learned so much from the insights that we got from Enquire that we flipped our ad spend from FB to Google because most customers were learning about us from there. This is by far the best tool for collecting zero-party data from customers - the integrations with Klaviyo and GA are a huge bonus to better use the data as well.
June 13, 2022
Excellent app and great customer service. For Triple Whale users or TikTok media buyers, this is a must-have!
June 13, 2022
Customer service is 10/10, very quick to respond and willing to help! App seems easy to use, and not too pricey.
June 1, 2022
Big fan of Enquire and how easy it was to set up. The tool helps us get insight on our customer and is especially helpful in measuring performance of some hard to measure channels like television
March 4, 2022
This app is very easy to configure, it blends seamlessly with the style of our website. It's also easy to dive into the data and get great information on how to improve our reach. The very few times I asked for support, they were quick and very helpful! I recommend it!
Jan. 14, 2022
This app is very easy to set-up and configure, and the team is always super responsive and helpful. Highly recommend!
Dec. 29, 2021
Super cool app. It has helped me understand where my customers are coming from. While I use hidden pixels for tracking, having customers actually tell me is gold. Super great app, easy to use, highly recommend!
Dec. 9, 2021
The best post-purchase survey experience in the market -- this tool is super powerful with integrations with Klaviyo, Shopify Flow, etc. so that the data is not only insightful but also very actionable. The actual survey form looks great on the post-purchase page. The support (and Matt specifically) is super helpful and quick to respond!
Dec. 3, 2021
The Customer Service is utterly amazing. I needed a little help getting off the ground and engaged with the Live Chat option. The fellow who came to my rescue was beyond helpful. He did a screenshare and clearly and patiently walked me through my issue. He also told me that he is the Founder of Enquire and likes to hop on Chat every once in a while to keep close to the clients and their needs. This is not the type of service you'd typically expect from a Founder. Great chat, Matt!
Really enjoyed chatting!! Thanks for the review. -Matt
Nov. 12, 2021
Enquire has been able to successful capture survey response post purchase from all our customers to better understand where our traffic is coming from. Their support is top tier too!
Nov. 10, 2021
I LOVE this app. The fact that it tells you which source/medium each response came from is an ABSOLUTE GAME CHANGER. Plus, customer service was amazing.
Nov. 1, 2021
App is great and the support is even better. Thats what won me over. This tool really helps us understand our customers a lot better too
Oct. 26, 2021
I'm still KICKING myself for not implementing Enquire Post Purchase Surveys sooner! It's a no brainer. Do it ̶ ̶n̶o̶w̶ ̶ yesterday! I had been hearing about Enquire and the value of having these surveys from a number of brand owners I know and trust, before finally implementing them myself. Finally found time t get it going... SO QUICK & EASY! Why didn't I just do this sooner?! Not only do I now get to learn where customers are first hearing about us (from them directly), but they also share their thoughts on which products we should launch, which retailers we should be in, what they love about our brand the most, how their shopping experience was, etc... Over 50% of our customers fill out the survey, which still blows me away. This data/feedback is SOOO valuable. Thank you Enquire Labs! You've earned a special place in my Shopify app arsenal. ✌
Oct. 22, 2021
Simple and efficient for our macaron bakery at Pastreez. Would love to add the Birthday form feature as well :)
Oct. 18, 2021
Easy to use and has provided a lot of value to our business, specifically around organic influencers and channels that are doing the most for our brand. There are a lot of customization options and the team has been great at responding to questions and providing fast, thorough support.
Oct. 8, 2021
The app is easy to use, very effective for attribution analysis & well thought out. Matt & team are responsive & great to work with. Excited about new Question Streams feature!