Fairing: Post Purchase Surveys

May 18, 2021

Our company has been searching for a plug-in that can do simple, attractive, integrated post-purchase surveying. Enquire 100% fits the bill. They even helped us get a multi-question flow live earlier than we expected! And they have excellent, incredibly fast customer service.

May 18, 2021

We absolutely love this app. We use it for a range of different post-purchase surveys, covering everything from attribution to insights for new product development. Hassle-free to install, use and top notch customer service.

May 14, 2021

Super cool app + Amazing customer service. They helped me sync to Klaviyo and set up an email flow template.

May 14, 2021

Incredible app. Works really well and super simple to set up. Support is quick and fast as well! Must have now eps with the iOS 14.5 changes making even hard to attribute sales correctly.

May 11, 2021

We love this app and consider it to be our source of truth for marketing attribution. We trust the customers themselves instead of trusting the greedy ad companies. I'm hearing that even the really expensive multi-touch attribution analytics tools are all flawed anyways, so this is a simple common sense alternative for us. Support is great too!

May 7, 2021

Especially since the new iOS update, it's super important to have insights from a post purchase HDYHAU. Enquire is fantastic at this, especially with their many app integrations. The product works, and customer service is very responsive. They continuously roll out new features to make it better (eg: ability to ask follow up Qs). Highly recommend and should be in all Shopify store's stack to get a better understanding of their first/last-click attribution.

May 3, 2021

Great UX/UI with constant feature updates. The team that runs it is super quick to respond and will take your feedback in stride when building new features.

May 2, 2021

Very solid app. Great insights from customers who are fresh with a new purchase or return purchase.

April 22, 2021

Enquire has been a great, easy tool for us to better understand our marketing attribution for new customers. The team is super supportive and always making updates to features.

April 22, 2021

This is a great tool. Super easy to use. Matt is always really helpful with any questions. You absolutely should be running post-purchase surveys, and this is a great tool to do it with!

March 20, 2021

Great customer support. Very helpful to ask customers about how they first heard about you - it really helps allocate marketing spend.

March 16, 2021

I just set up this survey last week and have it up and running this week. Matt is great, he responds immediately in the chat box if you have any questions. The feature that allows a follow up question is awesome (e.g. we can not only find out if they heard about us from an online magazine, but then which magazine). Looking forward to some of the new features coming out next month. Highly recommend -- extremely quick and easy to set up and easy to customize. The UI is great and fits seamlessly into the checkout confirmation page.

March 4, 2021

I've never reviewed an app before, but the service from Enquire was so good I immediately sat down to write this after speaking with them for less than a minute. First of all, the app itself works flawlessly. Second, the customers are FAR more likely to answer this survey than anything else I've tried. We have a 60%(!) completion rate. If you want to get to know your customers, this is by FAR the best survey method I've found. Think about that, when can you get 60% of your customers to do ANYTHING, let alone answer a survey? And finally, when I had a question and reached out to Enquire, not only did they answer promptly (despite the fact that I messaged at an odd time!), they actually went the extra mile, with such excellent service that I felt compelled to write this. If you want highly accurate data about your customers from a company with excellent customer service that wants you to succeed, you've found it with this app.

Feb. 22, 2021

This app is easy to set up and use, and it provides important data that we use to calibrate and validate our marketing attribution models. From the user's perspective, it's non-invasive, as evidenced by the high response rates we're able to maintain.

Feb. 19, 2021

This app is super easy to set up. It's helping us getting very useful information about our customers. It would be just perfect if you could show the survey in a different language according to the customer's shipping/billing country. Still, highly recommended!

Feb. 9, 2021

Great app and really amazing support. This app is definitely valuable. Enquire has been a game-changer for measuring our customer journey.

Feb. 8, 2021

This app has been amazing - so easy to integrate and instantly provides hugely helpful customer insights. We are currently using it to create segmented outreach to customers based on their self selected interests. So awesome to be able to get customers more information on the topics they are most interested at purchase. Also - Enquire has amazingly fast and helpful customer service. My questions have been answered quickly and thoroughly.

Feb. 4, 2021

Enquire has been a huge help in understanding attribution for marketing channels and drives truly helpful insights for our marketing team. If you're a brand that performs marketing experiments regularly and tests new channels, Enquire is a must have. Couldn't recommend it more!

Jan. 31, 2021

First, The data they provide is invaluable, 2nd the customer-facing integration looks natural and flows, Finally their support is fantastic. HIGHLY recommend!!

Jan. 28, 2021

Enquire is a very easy to use and useful tool for marketing attribution. They're always developing new features (and take user feedback very seriously), and the team is extremely helpful and quick to respond. Highly recommend!