Fancy FAQ for Shopify

Fancy FAQ

Responsive FAQ Page & FAQ Templates – Easy to create

Developer
View on App Store

Rating

2.7

feedback

6

Reviews

chart

#5,850

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    17%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    50%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with some positive and negative aspects mentioned. On the positive side, users appreciate the simplicity and appearance of the app. They find it easy to use and it enhances the look of their online store. Additionally, one user mentions the helpfulness and responsiveness of the support team. On the negative side, several users complain about the lack of customer support. They have reached out multiple times but never received a response. Some users also mention technical issues, such as pages being deleted or the app not functioning properly. Overall, while the app offers value and is straightforward to use, the lack of support and technical issues are major drawbacks.

Highlights

simplicity
appearance
customer support
technical issues
value

Rating Breakdown

  • 5
    33% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    33% (2 ratings)
  • 1
    33% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 2, 2021

I have tried contacting the app 4 separate times for support in configuring the app and NEVER heard back a single time. Absolutely pathetic and paying for a service I can't use with 0 support. Incredibly disappointing as is not easy to configure and zero customer service.

Using app

11 days

Total reviews

1

Average rating

1.0

Developer Reply

We are trying to cover a different time zone people. if you need any support please write [email protected] or [email protected] or chat box with in the app

1 / 5 Share

March 29, 2021

This app deleted all of the pages in the store. I couldn't figure out what happened until I noticed it in my activity log. No explanation and no solution provided. Very disappointed.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

This app not deleted your page until you try to hit delete them.. also its ask confirmation before delete

2 / 5 Share

March 29, 2021

Having spent some time inputting all my FAQs and adjusting aesthetics etc, I was unhappy with the preview as it wasn't close enough to my websites appearance - I have sent multiple queries regarding design/fonts/etc but received no response. I also contacted to see if paying for an upgrade would improve my chances of getting some design help or even a reponse from the support team - Again, no response. It's a real shame as the app is pretty straight fwd and on paper, offers better value than other apps

Using app

7 months

Total reviews

2

Average rating

3.5

Developer Reply

We are here to help.. for any queries pls reply to [email protected] or [email protected]

2 / 5 Share

March 24, 2021

Upon using the app the creating pages function doesn't work (Slim Server Error). Many times upon updating values or data, the display doesn't update... need to reload the faq admin page. Clunky interface and unoptimised workflow.

Using app

11 minutes

Total reviews

1

Average rating

2.0

5 / 5 Share

Jan. 7, 2021

Really happy with this app. Simple to use and it looks great. Arun is really helpful and very quick to get back to you. I would highly recommend this app if you are looking for something that is efficient and looks good.

Using app

11 months

Total reviews

9

Average rating

4.6

All reviews

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