Fancy FAQ
The reviews for this Shopify App are mixed, with some positive and negative aspects mentioned. On the positive side, users appreciate the simplicity and appearance of the app. They find it easy to use and it enhances the look of their online store. Additionally, one user mentions the helpfulness and responsiveness of the support team. On the negative side, several users complain about the lack of customer support. They have reached out multiple times but never received a response. Some users also mention technical issues, such as pages being deleted or the app not functioning properly. Overall, while the app offers value and is straightforward to use, the lack of support and technical issues are major drawbacks.
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I have tried contacting the app 4 separate times for support in configuring the app and NEVER heard back a single time. Absolutely pathetic and paying for a service I can't use with 0 support. Incredibly disappointing as is not easy to configure and zero customer service.
We are trying to cover a different time zone people. if you need any support please write [email protected] or [email protected] or chat box with in the app
This app deleted all of the pages in the store. I couldn't figure out what happened until I noticed it in my activity log. No explanation and no solution provided. Very disappointed.
This app not deleted your page until you try to hit delete them.. also its ask confirmation before delete
Having spent some time inputting all my FAQs and adjusting aesthetics etc, I was unhappy with the preview as it wasn't close enough to my websites appearance - I have sent multiple queries regarding design/fonts/etc but received no response. I also contacted to see if paying for an upgrade would improve my chances of getting some design help or even a reponse from the support team - Again, no response. It's a real shame as the app is pretty straight fwd and on paper, offers better value than other apps
We are here to help.. for any queries pls reply to [email protected] or [email protected]
Upon using the app the creating pages function doesn't work (Slim Server Error). Many times upon updating values or data, the display doesn't update... need to reload the faq admin page. Clunky interface and unoptimised workflow.
Really happy with this app. Simple to use and it looks great. Arun is really helpful and very quick to get back to you. I would highly recommend this app if you are looking for something that is efficient and looks good.
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