AluFresco Ltd review for Fancy FAQ

Having spent some time inputting all my FAQs and adjusting aesthetics etc, I was unhappy with the preview as it wasn't close enough to my websites appearance - I have sent multiple queries regarding design/fonts/etc but received no response. I also contacted to see if paying for an upgrade would improve my chances of getting some design help or even a reponse from the support team - Again, no response. It's a real shame as the app is pretty straight fwd and on paper, offers better value than other apps