All reviews

Rating Breakdown

  • 5
    96% (2,076 ratings)
  • 4
    2% (37 ratings)
  • 3
    0% (3 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)

Reviews with Text

  • 94% (2,011)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 28, 2025

I liked the app at the beginning, but what I really hated was the fact that even under the PAID account, everything is very much segregated. The value just isn’t there unless you’re on the highest of all tiers. Even with a PAID plan, the promotional tools and campaign options feel very restricted with your needs, and support is minimal (unless you upgrade of course) and LONG. It’s disappointing to pay for a service and still receive such low access to features and promotions to be honest, it is very discouraging even talking to the support team when you are informed on more things you lack in your PAID plan. I hope the team can improve fairness across all paid tiers so every customer gets proper value and support - rather than making them feel lesser as a customer because their paid plan isnt the top tier.

Using app

12 days

Total reviews

4

Average rating

3.0

5 / 5 Share

Nov. 27, 2025

Using app

7 months

Total reviews

3

Average rating

3.3

5 / 5 Share

Nov. 27, 2025

Russell was very helpful in solving my issue and was able to point me in the right direction to customize my product page the way I wanted.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

I want to thank Russell for helping me out and taking his time trying to solve the issues that i was having with the app. I had found a but that I coudn't prove had happend, he listened without thinking I was trying to take advantage of the support and reached out to the technical team to figure out what happened. Thanks for you patience and trust.

Store

Auricci

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Support is fast and proactive. Jazz was awesome, she took the time to dig deeper and go the extra mile, 10/10.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Aida was a big help and super fast!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Hat alles wunderbar funktioniert. Mir wurde nach wenigen Minuten von Aida perfekt geholfen. Vielen Dank

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Very professional and fixes are executed quickly - Sally was awesome! thanks eric

Store

NELUMBI

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Aida was very helpful and very fast paced getting the job done

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

The customer service is extremely friendly and patient. This application is very user-friendly.

Using app

6 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 27, 2025

The customer support was very responsive, and the agent was extremely friendly and helpful.

Store

Sheeper

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Sally was very, very, veeeeery helpful, patient and nice. She is an Angel <3

Store

Suen.pl

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Great app. The team is always available to help you. Congratulations to Aysan. I received excellent service from her. She was very polite and helped me a lot.

Store

Azzuri

Using app

29 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Aysan did a great job helping me navigate the app and creating my bundles. So far the app is doing everything I need

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Great service and app. Big ups to Russell for the help to get us started.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

I used this app to set up our Christmas gift bundles. The app is easy to use and their youtube tutorials are very helpful. When I had some issues and questions for the set up, Aida from their support team answered my queries very quickly from the live chat. When I published the bundles on our store, I came in with an issue that the "add to cart" button didn't work. This is quite crucial and time urgent, as we wanted to announce the deal today. Russell came in to help straight away from the live chat. He inspected the issue and just made the button working on his end. He then spent more time (30min) to make sure the button works with our theme. Truly amazing! Really enjoy workign to FBP team!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2025

Incredibly smooth onboarding experience. Russell answered all queries promptly, which allowed us to get set up and use the application right away without issues.

Using app

About 1 hour

Total reviews

27

Average rating

4.9

5 / 5 Share

Nov. 26, 2025

Jazz was super helpful! Thanks so much :)

Using app

About 3 hours

Total reviews

4

Average rating

4.0

5 / 5 Share

Nov. 26, 2025

Super helpful customer service. Works well!

Store

KINGART

Using app

About 1 hour

Total reviews

4

Average rating

5.0