FBP | Fast Bundle & Upsell App

SAV performant, merci à Daisy pour son aide rapide et efficace !

Any challenge I've had with the app they've been able to resolve very quickly. Daisy was especially very helpful!

good support. actioned quickly.

Jazz's help was great!

muy buena! Y excelente asistencia al cliente!

We are very happy with the service we have received from the FBP team with a special mention to Jay Arya for the quick, friendly, and professional service.

sally is awesome

Good service by Jazz

Supporters respond quickly and are always helpful.

New customer here, still learning my way around the app — but right off the bat, the customer service has been incredible. Aysan was amazing! Not only was she funny and friendly, but she made the whole setup quick and easy. Great first impression!

Great app, and amazing support! I loved the chat today with Emma who helped me figure out the reason for our problem within minutes. Thank you ;)

Great Support! Fast and professionell thanks to Ben!

Amazing support from Aysan! She helped me set up my mix-and-match bundles quickly and clearly. Very grateful for her assistance.

Aysan did a fantastic job helping me resolve a technical issue with the Fast Bundle app

Aysan quickly fixed my issue and was funny! A much needed customer service experience.

I honestly have no idea how this app manages to have so many positive reviews. The quality is downright awful. It’s full of bugs and barely functions. I had the misfortune of finding out from my own customers that their orders were packed incorrectly because the app simply refused to show any information indicating the items were part of a bundle. It didn’t even appear in the app’s analytics. For a moment I genuinely wondered if I was losing my mind, but after checking the purchase session recordings it became obvious that the app just wasn’t working at all. I ended up spending hours calling customers and apologizing that the Christmas gifts they explicitly ordered as bundles arrived thrown together in a plastic bag all because the app gave zero indication that the order was bundled. I’m honestly shocked at how poorly this thing was built. And even then, instead of immediately ditching it, I gave it a chance. I assumed maybe I had set up something incorrectly, so I contacted support. They really did try to help and managed to fix a couple of issues, but the deeper we went, the clearer it became that the whole app is just beyond saving. In the end, I still had to look for an alternative because every “fix” only revealed more problems. It’s useless, plain and simple. And the pricing Genuinely laugh inducing.

Very intuitive program, whenever we had doubts customer support promptly helped us, specifically the assistant Aida was fantastic and decisive.

I liked the app at the beginning, but what I really hated was the fact that even under the PAID account, everything is very much segregated. The value just isn’t there unless you’re on the highest of all tiers. Even with a PAID plan, the promotional tools and campaign options feel very restricted with your needs, and support is minimal (unless you upgrade of course) and LONG. It’s disappointing to pay for a service and still receive such low access to features and promotions to be honest, it is very discouraging even talking to the support team when you are informed on more things you lack in your PAID plan. I hope the team can improve fairness across all paid tiers so every customer gets proper value and support - rather than making them feel lesser as a customer because their paid plan isnt the top tier.

Solid app and I'm super happy with the support. Fast, polite, and helpful. I contacted them twice when needed to customize a ton through code and all team members did an awesome job. - Sally, Ian, and especially Aida. Couldn't recommend more!