Amazon MCF by ByteStand
Amazon MCF Shipping by ByteStand
Rating
4.9
feedback
417
chart
#928
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
14%
-
Less than a year
52%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App highlight exceptional customer service provided by Cara, who is praised for being helpful, responsive, and going above and beyond to assist users. Users appreciate the ease of working with the app and the seamless setup process. However, there are a few negative reviews mentioning issues with the latest update causing disruptions in order fulfillment, especially for complex businesses with multiple fulfillment partners. Some users also expressed dissatisfaction with inconsistent customer service experiences when dealing with different agents.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 21, 2024
Bytestand is awesome and the support is phenomenal! most useful app on shopify by far! The support is second to none, they really help out and resolve any issue any time I have one
June 13, 2024
App works great. Easy to install and sync. Cara was amazing, fast and great support received. She did a great video for me to follow and she also was able to fix issues within the same day the ticket was submitted.
May 15, 2024
Fantastic customer service, support and app. Cara is always eager to help and always answers any questions I have. Been using this app for multiple stores and it is amazing. Highly recommend, best customer service of any app I use.
May 8, 2024
Since the implementation of the latest update (known as FLEX, launched May 2024) our store has been broken - orders not being filled automatically, orders being marked as rejected in Shopify but actually processed in Amazon leading to duplicate orders, and our non-Amazon fulfilled orders no longer being fulfilled automatically. Staff I interacted with seemed nice and tried to be helpful, but in the end it's still broken and the result was "this is Shopify's fault, not ours, so nothing we can do about it. If you're a simple store shipping in one region and only using Amazon for fulfillment, then this may work for you. But if your business is slightly more complex, sells products in multiple countries using multiple third parties for fulfillment, then this product in its current state will not meet your needs and may interrupt the non-Amazon automations you have. We're exploring other options.
April 30, 2024
We love this APP and let me tell you, customer service is so easy to work with, they helped me step by step check my setup. USA based and very helpful, answered immediately. I recommend this company if you are big or small.
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