Amazon MCF by ByteStand for Shopify

Amazon MCF by ByteStand

Amazon MCF Shipping by ByteStand

Developer
View on App Store

Rating

4.8

feedback

415

Reviews

chart

#11,562

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    15%
  • Less than a year
    52%
  • More than a year
    28%

Reviews Summary

The reviews for this Shopify App overwhelmingly praise the exceptional customer service provided by the team, especially by a representative named Cara. Customers highlight Cara's dedication, promptness, and effectiveness in resolving issues, as well as her willingness to go above and beyond by providing step-by-step guidance and instructional videos. The app itself is described as seamless, easy to install, and a game-changer for businesses looking to streamline multichannel selling processes. Users appreciate the simplicity of the app and the ability to sync Shopify orders with Amazon effortlessly. However, there is one negative review mentioning inconsistent customer service experiences when dealing with a different agent named Todd, which contrasts with the overwhelmingly positive feedback about Cara's support.

Highlights

Exceptional customer service provided by representative Cara
Seamless and easy-to-use app for syncing Shopify with Amazon
Positive experiences with customer support team
Game-changer for multichannel selling processes
One negative review highlighting inconsistent customer service from a different agent

Rating Breakdown

  • 5
    95% (393 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (12 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 15, 2024

Fantastic customer service, support and app. Cara is always eager to help and always answers any questions I have. Been using this app for multiple stores and it is amazing. Highly recommend, best customer service of any app I use.

Using app

--

Total reviews

1

Average rating

5.0

2 / 5 Share

May 8, 2024

Since the implementation of the latest update (known as FLEX, launched May 2024) our store has been broken - orders not being filled automatically, orders being marked as rejected in Shopify but actually processed in Amazon leading to duplicate orders, and our non-Amazon fulfilled orders no longer being fulfilled automatically. Staff I interacted with seemed nice and tried to be helpful, but in the end it's still broken and the result was "this is Shopify's fault, not ours, so nothing we can do about it. If you're a simple store shipping in one region and only using Amazon for fulfillment, then this may work for you. But if your business is slightly more complex, sells products in multiple countries using multiple third parties for fulfillment, then this product in its current state will not meet your needs and may interrupt the non-Amazon automations you have. We're exploring other options.

Using app

Over 1 year

Total reviews

1

Average rating

2.0

5 / 5 Share

April 30, 2024

We love this APP and let me tell you, customer service is so easy to work with, they helped me step by step check my setup. USA based and very helpful, answered immediately. I recommend this company if you are big or small.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2024

amazing customer service

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2024

Staff is professional and helped me step by step to fix an issue no one else could. Staff provided chat option and sent videos for the step by step process. Recommend this company to everyone.

Using app

2 days

Total reviews

1

Average rating

5.0

All reviews

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