BOLDCUBE Scooters review for Amazon MCF by ByteStand

Jan. 6, 2023

UPDATE The 90 day free trial was a promo made available by the company, I was not "given" it as a gesture by them. Seems like they're annoyed that offer existed! The company's response exemplifies the attitude you will experience. Check out other critical reviews to for much of the same. No response on the bugs either, so I guess that should say enough! ---- Cara is a wonderful support rep that's conscientious and hard working, any issue we ever experienced that she could help with was resolved by her speedily, with care & true professionalism. Unfortunately, I cannot say the values of the company. We rolled past our free trial by a total of 4 days over the holiday period and therefore fell into a paid period. After experiencing a few bugs and gaps in the product we had already stopped using it, we asked for a courteous refund but the company refused even though it's clear we'd stopped using the app before this date from our usage logs. Bugs & holes include: - inventory update feature not correctly updating which cost us a few days in sales as it would keep marking products out of stock - painful in Q4 - unable to remove markets from billing without the developer - pricing updates only match list price, not sale price of amazon listings - made this function impossible to as the primary function is to match up Amazon sale pricing to shopify store Ultimately given we didn't use the product for those 4 or so days & one of the paid features didn't function correctly throughout, it would have been reasonable of the company to refund. I would be glad to remove the negative areas of my review if this can be resolved. I'm not sure that $100 is worth souring a relationship.