FedEx by Shippo
Buy discounted FedEx labels in bulk. No account needed.
Rating
1.1
feedback
12
chart
#386
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
17%
-
Less than a month
25%
-
Less than a year
17%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various issues. One common complaint is the lack of support and difficulty in using the app. Users have reported errors when trying to purchase shipping labels, problems with integrating their own FedEx accounts, and issues with live carrier rates not being integrated. There are also concerns about the app not supporting international shipping options and being unresponsive after installation. Overall, users are dissatisfied with the functionality and support provided by the app, leading to a poor user experience and hindering their ability to efficiently manage shipping.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
I echo the feedback from every other 1 star review. Constant errors that prevent you from running carrier labels. No ability for additional insurance. Saw that Shippo responded to most of these reviews and they recommended to reach out to them directly. I did and this was Shippo's response: "To clarify, we helped develop the FedEx by Shippo app for Shopify merchants however the integration is managed directly within Shopify's platform. Because of this, unfortunately troubleshooting the errors you're receiving are a bit is outside of our scope since we can only see our web app." Response to Shippo's reply: This is your branded app (read: FedEx by Shippo) but you're not supporting your own app? It doesn't fall on Shopify to fix and maintain software errors within your third party app. If you aren't going to support your app, why even have it when you're just infuriating merchants and degrading your brand?
Hi there, Thank you for your feedback. We apologize for the issues you've encountered with the FedEx by Shippo app. Unfortunately, since the integration is managed within Shopify’s platform, our ability to troubleshoot directly is limited. We’re continuously working with Shopify to improve the integration and user experience. If you have other issues within our web app, please contact us at [email protected] and we'll be happy to assist. Thank you for your understanding and patience.
May 15, 2024
Doesn't work
Hello, Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at [email protected] and let us know you are following up on a Shopify app review. We'd be happy to assist! Thank you, Shippo Support
April 23, 2024
Horrible. I consistently get a red prompt that says "there was a problem buying shipping label" and I need to ship this out within a day. No support
Hello, Thank you for your review. We are sorry to hear you had trouble purchasing your label. We located your account by your review name and have requested that a member of our support team reach out to assist you. They will be happy to help and answer your questions! In the future, you can always contact us at [email protected]. Thank you, Shippo Support
April 7, 2024
they couldn't make something worst than this seriously! people been asking shopify to integrate FedEx and why not it's faster, easier and cheaper and this is what they come with!
Hello, Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at [email protected] and let us know you are following up on a Shopify app review. We'd be happy to assist! Thank you, Shippo Support
March 20, 2024
seems we have also come acorss the issue everyone else is having shopify is enforcing us to install shippo by fedex and our live shipping rates have now all gone and our international customers are ordering products with super cheap shipping which is causing us to then have to try capture the difference. when we had integrated our fedex account previously outside of this shippo it worked fine but now this is being forced upon us we are going to have to look into a different partnership with another carrier
Hello, Thank you for your review. We are sorry you experienced difficulties with your live rates. We see a member of our support team responded to your message on March 24, 2024, with guidance on how to set up customer-facing shipping rates for your store. If you have any questions or need further support, please contact us at [email protected]. We'd be happy to assist! Thank you, Shippo Support
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