FedEx by Shippo
Buy discounted FedEx labels in bulk, no account needed.
Rating
1.1
feedback
15
chart
#7,440
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
27%
-
Less than a day
13%
-
Less than a month
27%
-
Less than a year
27%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various issues. Common complaints include the app not working at all, lack of support for important features like FedEx OneRate options, inability to purchase shipping labels, and difficulties in integrating with Shopify stores. Users also criticized the poor customer service and the app's failure to address long-standing issues such as live rates integration and international shipping options. Overall, merchants are dissatisfied with the functionality and support provided by the app, leading to a significant level of frustration and disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 10, 2024
AWFUL. doesnt do anything. Great work Shippo... more like Shitto
Hi there, Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at [email protected] and let us know you are following up on a Shopify app review. We'd be happy to assist with any issue you're having!
Aug. 21, 2024
Doesn't have the Fedex OneRate Options
Hello, Thank you for your review. While we offer FedEx OneRate options, you must select a FedEx parcel template within the package details to access these rates. If you have any questions or need further support, please contact us at [email protected]. We'd be happy to help! Thank you, Shippo Support
Aug. 2, 2024
the app needs to have to option for signature required when using your account. customer service is terrible. i have been trying to get he[p for weeks and still not a definite answer Please call to help 712-267-0549
Hello, Thank you for your review. We're sorry to hear you had trouble adding a signature when creating your label. We see that members of our support team have responded to your emails and spoken with you over the phone regarding this. If you need further support, please contact us at [email protected]. We'd be happy to help! Thank you, Shippo Support
June 25, 2024
I echo the feedback from every other 1 star review. Constant errors that prevent you from running carrier labels. No ability for additional insurance. Saw that Shippo responded to most of these reviews and they recommended to reach out to them directly. I did and this was Shippo's response: "To clarify, we helped develop the FedEx by Shippo app for Shopify merchants however the integration is managed directly within Shopify's platform. Because of this, unfortunately troubleshooting the errors you're receiving are a bit is outside of our scope since we can only see our web app." Response to Shippo's reply: This is your branded app (read: FedEx by Shippo) but you're not supporting your own app? It doesn't fall on Shopify to fix and maintain software errors within your third party app. If you aren't going to support your app, why even have it when you're just infuriating merchants and degrading your brand?
Hi there, Thank you for your feedback. We apologize for the issues you've encountered with the FedEx by Shippo app. Unfortunately, since the integration is managed within Shopify’s platform, our ability to troubleshoot directly is limited. We’re continuously working with Shopify to improve the integration and user experience. If you have other issues within our web app, please contact us at [email protected] and we'll be happy to assist. Thank you for your understanding and patience.
May 15, 2024
Doesn't work
Hello, Thank you for your review. We're sorry to hear you're unsatisfied with the FedEx by Shippo app. Unfortunately, we could not locate your Shippo account by your review name. Please contact us at [email protected] and let us know you are following up on a Shopify app review. We'd be happy to assist! Thank you, Shippo Support
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