CurtainChic review for PH Ship Rate & Track for FedEx

Jan. 12, 2023

Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.