Ukrainian Smokehouse review for PH Ship Rate & Track for FedEx

Dear Ukrainian Smokehouse Team, We're sorry to hear about the issue with charges after uninstalling the app. [Background] Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024. The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024. Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction. If you have any more questions or concerns, please feel free to contact us. Regards, PH Ship, Rate & Track for FedEx App Team