Ovenbird Coffee Roasters Co. review for PH Ship Rate & Track for FedEx
Dec. 10, 2020
I must be the only one who cannot share the same enjoyable experience. The was an error with label generation. I emailed the support requesting help. They emailed me back asking for credentials. So I did. I emailed back credentials in order to fix the sync with Fedex. After a while I received another copied and pasted email asking again for credentials. So all automated replies and no human contact for me. The Fedex agreed rates were not picked by the app. I asked my FE manager who said better do without. I deleted the app making sure my feedback was constructive and rich in details. A couple of second after I deleted the app I got another email asking me for a feedback as to why I deleted the app. I understand these days everything is more or less automated but a little human touch doesn't cost much.
Hello Davide Angeletti, I apologize for the inconvenience caused. We should have been more clear that we are asking for the FedEx account details once again because your email reply was empty and did not have the account details. After receiving the FedEx account details from the merchant, PluginHive takes the responsibility of completing the FedEx label evaluation process by coordinating with FedEx. We have been continuously working with FedEx on streamlining this process so that our Merchants have a seamless onboarding experience. We tried calling you on the number provided in the billing details, However the number was not reachable. It will be great if you can give us another chance, Trust me after the initial setup Our FedEx app integration will help you save lot of time. Awaiting your reply.
