PH Ship Rate & Track for FedEx

Feb. 5, 2021

Just starting to set this app up now but I can tell you their support is great. I have had a couple questions and they've been super fast in responding with accurate and informative answers. Looking forward to using this app in our fulfillment pipeline.

Jan. 27, 2021

The app has been working well, and they are very responsive to questions. One helpful hint we found is that you can set up returns even to Shopify locations that are deactivated.

Jan. 14, 2021

Fantastic customer support and all around an A+ app! The calculated rates are EXACTLY the same as generated from our FedEx Ship Manager account (down to the penny), and dimensional weight calculation is SPOT ON. Highly recommend for anyone using FedEx to ship!

Jan. 13, 2021

Excited to see all that this app does but ALREADY absolutely THRILLED a Shopify rep suggested it. Not having much tech experience, linking my FedEx account to get live quotes seemed a little daunting. I emailed PluginHive with the information and w/in less than 24hrs they integrated my account with FedEx! Although I'm still configuring the settings I am SO relieved to know customer service really exists for this app and is THE BEST!!! Thank you Keerthi!

Jan. 7, 2021

Is there a way to rate more than 5 stars? The customer service team of this app is really beyond excellent! They've assisted me from the beginning to the end of the installment process; they patiently and efficiently answered all my questions! The app is also great! It meets all the requirements we're looking for and it exceeded our expectations! Awesome! :D

Jan. 5, 2021

This app has been working well for us since installation about 6 months ago. The support has been great, they helped me troubleshoot some issues that I couldn't sort out with tricky commercial vs. residential addresses and the services that we had setup to use.

Dec. 31, 2020

Great customer service! Helped me with setting everything up and got my account approved on the same day, couldn't be happier!

Dec. 30, 2020

We ship thousands of packages monthly and this app handles the volume well. They are also very responsive with adding new features that we need (printing labels in advanced vs. waiting until the day-of) and helping us troubleshoot (even when it isn't their issue). Highly recommend!

Dec. 16, 2020

The pluginhive team helped me get the Fedex Cert approved quickly and helped me find answers when it was discovered Fedex had problems with their authentication server.

Dec. 15, 2020

This app is used to link our Fedex account to shopify. Works good once I got it set up correctly. Thanks to support for helping me set it up.

Dec. 15, 2020

Great app to integrate with FedEx, The support is also a very helpful and fast response, keep the good work!

Dec. 11, 2020

Very good app and great support. Easy setup once the WS credentials are created. A real game changer for us. Auto-label creation works perfectly. One issue we have is that the app does not recognize Asian characters which Korean clients tend to input when filling in their address in the check-out process. I guess that is not really the app's fault. The tracking section could be improved: more columns, readability, filters... Finally the ETD commercial invoice generated should reflect the actual order sent reflecting items removed of the order before shipping. Also, the tax numbers information collected in the check out process should be reported. Keep up the good work!

Dec. 9, 2020

Use is for our store and I think it works very well. Quick "auto generate label" function and never any hickups. Quick support as well. Very very good.

Dec. 5, 2020

We use the app to ship our products, it's great that we dont need to look outside our shopify app to generate labels and it's also convenient how the shipping costs can be displayed at checkout. Our business is rather small and this was our first time setting up shipping so there were a lot of things we didn't understand and ran into a lot hurdles and minor errors. However, the support staff is pretty fast on their response so we could expect help or advice within a couple days of creating a support ticket (Thank you, Pluginhive!). Though we did also have the help of a fedex employee throughout the process to also answer questions and help with set up. So if you're a first timer it might be a bit difficult to set up the connection to fedex alone but you can always ask the support for help. Overall a very useful app!

Nov. 12, 2020

A little challenging to figure everything out but so far working great for me. Keep up the good work guys.

Nov. 5, 2020

We have a very urgent request concerning the transport module. The team of support has a very efficient glass transportation system. Thank you very much for your help and your professionalism. Great job. We are saving 200 dollars per month with you.

Oct. 27, 2020

Good Support on implementation. Better support team and app works perfectly for fedex shipping partner.

Oct. 16, 2020

The FedEx Rates, Labels App is very easy to use and the customer service is 5 stars!! Highly recommend :)

Jan. 20, 2023

Quick response time in answering my questions. The system is very user friendly when printing labels.

Oct. 14, 2020

So far this app is amazing. Keerthi was amazing at helping me get it set up. I tried doing it by myself first, and that did not go well. She stepped in and had it done within a day. This app should streamline my shipping process saving me several hours each day.