PH Ship Rate & Track for FedEx

Dear Wilson Pet Food, I appreciate your time on the call and sincerely apologize for any inconvenience caused. The interface you are currently using is a beta version of our NEW UI. You can easily revert to the old UI by enabling the checkbox labeled "I would like to go back to the old UI" in the feedback section. We are updating the app to align with Shopify Guidelines. Soon, you can expect additional features such as package details, service, and cost summaries to streamline your shipment process. Additionally, features like Bulk Print from Shopify orders, Partial Fulfillment, and Multi-location Fulfillment are in development. If you need assistance with switching or have any questions, we're here to help anytime. Thank you, Team PluginHive

Dear Ukrainian Smokehouse Team, We're sorry to hear about the issue with charges after uninstalling the app. [Background] Shopify manages billing and payment for the app, including the free trial period. Charges are automatically applied right after the 15-day trial period ends. Upon reviewing your case, we noticed that you installed the app on Dec 23rd, 2023, and uninstalled it on Jan 8th, 2024. The charges occurred because the free trial ended on Jan 7th, 2024. According to Shopify's policy, if the app remains installed after the trial ends, charges apply. In your situation, the app was still installed after the trial ended and was uninstalled on Jan 8th, 2024. Despite this, we take full responsibility for this situation. We've processed a refund for the charges you mentioned and hope this solution meets your satisfaction. If you have any more questions or concerns, please feel free to contact us. Regards, PH Ship, Rate & Track for FedEx App Team

Dear David, We sincerely apologize for any inconvenience you've encountered while using our app. Please note that your FedEx account is currently limited to a single Shipping Address for Freight shipments. This restriction is why you may have encountered difficulties processing shipments when the fulfillment location differs from the authorized address on your FedEx account. Given that you manage multiple warehouses, we recommend reaching out to FedEx to authorize all of your warehouse addresses on your account. This will ensure seamless processing of shipments from each location. Should you require any assistance or have further queries, please don't hesitate to reach out to us. We are more than happy to help. Thank you for your understanding and cooperation. Best regards, PluginHive

Dear Eldar, I apologize for the inconvenience caused. Currently, our app considers the Default location you have configured as the fulfillment location. However, if you are using another fulfillment location, you have the option to select a different location before generating the label. I am pleased to share some exciting news with you. By the end of next month, we will be introducing a new feature in the PluginHive FedEx shipping App. This feature aims to streamline the label generation process for your Shopify orders. It will automatically select the appropriate Shopify fulfillment location for the order, instead of the Default location. In the meantime, while we prepare for the release of this new feature, I kindly request you to select a different location before generating the label if needed. If you have any questions or concerns, please don't hesitate to reach out to me. I am here to assist you. Thank you for your understanding and cooperation.

Dear Tawnya, We are sorry to hear about your experience. This definitely is not the service we try to provide to our customers. As per our last discussion, you wanted to use multiple carriers. The PH Multi Carrier Shipping Label App is the right solution for you. You can add your FedEx, UPS, and USPS accounts and use it for rates, labels, tracking, etc. using the app. The Ship, Rate & Track is a dedicated app for FedEx. In comparison to the Shopify shipping, the app displays FedEx rate at checkout, prints FedEx labels, uses boxes provided by FedEx, helps you avail special services offered by FedEx, schedules FedEx pickups, helps to track orders etc. We believe, if given a chance we can help you benefit from different features that our app has over the Shopify shipping and you will definitely love the solution. We would love to hear back from you.

Dear Dana, I share your concern that you weren't able to add the FedEx Account successfully in the first place. There are two reasons why FedEx did not recognize your account: 1. Your FedEx account was marked "Cash-Only" since credit card was not added. 2. You tried to register your FedEx account with an Incorrect billing address. We can schedule a zoom call to help you in setting up the FedEx account. We have issued a refund and hope you will give us another chance to help you streamline the shipping process.

Dear Brittany, Sincere apologies for any inconvenience caused. The errors you encountered were related to inventory quantities and billing addresses. We can resolve this over a zoom call and help you start generating International Shipping labels in one click. During the call, we can ensure the app is configured correctly. * Necessary to maintain Stock in Shopify, if not Shopify doesn't allow the order to be fulfilled. * Review the Product's weight & dimension and the Box packing setup. * Accurate Product details and prices on Commercial invoices for quick customs clearance You seem to be using the app only for International shipments. You could use the app to process your domestic shipments (UK to UK) as well. The app subscription charges will become economical when you start to process more orders. Request you try the app again.