Feed Donkey ‑ Shopping Feeds
Feed Donkey Feeds for Shopify | Build Product Catalogues
Rating
3.7
feedback
15
chart
#4,563
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
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Less than a day
0%
-
Less than a month
40%
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Less than a year
27%
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More than a year
20%
Reviews Summary
Feed Donkey is highly praised for its exceptional customer support, with users highlighting the proactive assistance provided by the team, particularly mentioning Martin. The app is commended for its user-friendly interface and the level of customization it offers for creating product feeds. Users appreciate the variety of pre-built feeds available and the ability to tailor feeds to specific marketing platforms. However, some negative feedback revolves around issues with communication and technical support, with a few users expressing dissatisfaction with the clarity of the service provided and the responsiveness of the customer support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 23, 2024
I do not understand any of the negative feedback. This App is a 6 Star experience. Customer support is off the charts. Martin is the real hero here.
Jan. 3, 2024
They scrubbed my shopify website and sent spam mails advertising their plugin to all my email addresses. While this is not illegal, it's super annoying. Their 'support centre' website is full of broken links or standard texts. The user interface is not userfriendly and even after checking their website (and 'video') thoroughly, it's still not clear what service they're actually providing. I'd stay away.
First of all I'm very sorry that you felt the need to write a review of this nature, we clearly dont want anyone to have this sort of experience with our service. But lets sort some facts out, you obviously have some sort of of problem with your website (they scrubbed my site) but this is categorically nothing to do with us. When you install our app you grant us 'read only' permissions to your product database. We can change nothing as regards your merchant storefront's configuration or data. What you are saying we have caused is completely impossible, please look elsewhere for the cause and do not throw accusations like this around no matter how dissatisfied you are with us. I have looked into what you mentioned as spam emails - we sent a promotional email to I can see 3 email addresses on your domain, sorry if they all landed with a single recipient, we clearly will ensure you are not contacted again. We provide a service to create product data feeds to drive digital advertising campaigns, again apologies that was not clear. Its a little bit puzzling that you had no idea what we provide yet you installed us despite this? Well sorry we couldnt help you, we will try to take some lessons from this & best of luck of for the future anyway.
June 18, 2023
I regret to say that my experience with the customer service was far from satisfactory. Despite numerous attempts to address a seemingly simple task, the communication was unfortunately inadequate, leading to a frustrating back-and-forth. This not only resulted in the loss of several days, but also failed to yield a resolution to the issue at hand. A better understanding of the customer's needs and clearer communication would significantly enhance the overall service experience. In this instance, I'm disappointed to say, those expectations were not met.
Hi there, we are clearly disappointed that you didnt have a positive experience and please accept our sincerest apologies. You say 'numerous attempts' though, we delivered only two initial versions of the feed for your testing - I must be clear - it is possible to stick the landing immediately but it is a far from unusual to have to try a few times before an ideal configuration is found. I said in our last communication re the latest feed, there were still question marks about your exact requirements re. the product images. We had ideas of where to go should we not be successful & we would certainly have got there eventually given time. We didnt get to the third version of course however. I'm sorry for the wasted time though & hope you do get sorted with another feed, but I would advise a little more patience for what its worth. We completely take on board problems with delays in comms over the weekend however, we fell short of our normal high standards here & will seek to remedy this.
May 23, 2023
Incredible support from these guys. While we we're setting up our first feed, their support proactively (without us requesting for support), went through the feed and corrected it for our newbie errors. First time we've ever seen that with any app developer. Also incredible nice app and backend dashboard, including many prebuild feeds for various sites - EXCELLENT!
Thank you very much for your kind words - its great to hear 👍
Feb. 17, 2023
This app is absolutely fantastic and the customer support is just as good. I've had no end of support requests promptly resolved and I always trust that any issues I have can be overcome quickly. I would 100% recommend Feed Donkey to anyone looking to build custom-structured product feeds using their Shopify store data.
We are very thankful for your continued business and this supportive feedback, this is great to hear, truly thank you.
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