Rating
1.3
feedback
3
chart
#13,578
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
0%
-
More than a year
67%
Reviews Summary
The reviews for this Shopify app highlight several issues. Users have complained about the inability to customize text, the app not working properly, and difficulties in getting refunds. On the positive side, the support team was responsive and friendly, offering solutions to some problems. However, users found the app to be too basic for the subscription fee charged. Overall, the app seems to lack essential customization features and reliability, leading to dissatisfaction among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 19, 2018
This app is terrible. There is no way to access and change the text of "Leave a Feedback" which is not good English and uses lower case a. Potential customers do not want to see this text. It did not work as it did not send an email to us. A waste of time and money. After numerous attempts with Support it was deleted. I asked for the money we paid back and have not heard. This will be escalated to Shopify if we do not receive a full refund.
Using app
About 2 years
Total reviews
1
Average rating
1.0
April 17, 2018
i want to unsubcribe! the app doesnt work on my site... ive tested it 4 times and and it showed up once... i cant take the risk of this happening to my customers and i also want a refund thank you...
Dec. 21, 2016
CON: I was looking for the ability to change the message that is displayed after the form is submitted. That capability is not offered. I was also hoping for a way to disable the feedback button temporarily but I cannot do so. Once the app is installed the button automatically appears. The actual form needs more options for customization such as adding a new field for company name, business title, etc. PRO: I reached out to their support team to inquire about these options. They were quick to respond and friendly. They offered to provide some liquid coding that would hide the feedback button but that wasn't what I was looking for. Overall, the button definitely works like it should, it's just hard for me to justify a $4.50 a month subscription fee for something that is so basic.
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