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The reviews for this Shopify app highlight several issues faced by users. One common complaint is the lack of customization options, such as the inability to change the default text or disable the feedback button temporarily. Users also expressed frustration with the app not functioning correctly, leading to requests for refunds. On the positive side, the support team was responsive and friendly, offering assistance with some customization through liquid coding. However, users found it challenging to justify the monthly subscription fee for a basic functionality.
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