FeedHub: Google Shopping Feed

Hi there, Here is Julie from Feedhub team. First of all, I sincerely apologize for the experience you have. Although our company strives for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and frustration from your end is justifiable. However, we genuinely wish you could reach out for our support first before leaving a review on Shopify. This truly breaks our heart. I have sent you an email to get the details about your concern so I can deliver the proper solution right after the review was left. Until now, I have not received any response yet from you. Could you please kindly check your mail box and give us another chance to support you better? This will prevent other unwanted situation from occurring in the future and strengthen your business growth. Looking forward to hearing from you. From the bottom of my heart, I really want to settle this and help you out. Kind regards, Julie

Hi Emily, Here is Felix from OneCommerce and kindly accept my sincerest apology for the inconvenience you faced. As I explained, this is the first time that we've witnessed this situation so we don't have much information about the root reason but we did try to prevent the feed from being re-generated on your GMC from our end as soon as we received your concern on Sep 12th. I even wrote an email to follow up with you so we can update the situation 2 days later but there was no reply. We did not aware that the feed was somehow appear on your GMC because as I explained, it is not possible with the app's mechanism. However, we truly want to help you find the root cause and get rid of it so I tried reaching out via emails and provide a solution which I think it is possible to apply in this case. Can you kindly check it and let us help you out? Looking forward to hearing from you. Felix Socialshop by OneCommerce